Hi Mr. Shafi - Thank you for taking the time to share your feedback. I am sorry to hear that you felt as though we were not letting you cancel your services. After reviewing your account, I see that you expressed an interest in cancelling your services while you were within the agreement term. Your Account Manager notified you that the account was not eligible for cancellation until after the term had been completed and that you could contact him at that time to assist you with cancelling the service. But you didn't contact him to cancel the service until yesterday, at which time he promptly assisted you with cancellation. Unfortunately, we cannot refund the previous month, as the account was actively serviced.
I also see that your website was performing very well and ranking on the first page of Google, which is precisely what our program was designed to do. I am sorry that this progress was not to your liking, but I can assure you that we, in no way, damage your online presence. I feel like there may be some confusion in regard to Google's best practices. Google's stance on having two websites is that it is acceptable, as long as the content is not a copy/duplicate. In fact, it can be very beneficial to go this route because you can target separate service areas with equal ranking opportunity. You can't, however, have duplicate Google My Business listings; perhaps this is where the confusion is coming in.
Overall, I show that your account was properly serviced and we did achieve first page ranking placement for your company. Our goal is to always make our customers happy by providing a knowledgeable customer service staff and a product that does what it says. I am sorry that you felt your experience was negative and we wish you the best in your future endeavors.