SmartSurvey FAQs

Yes we do, although it's seldom needed, since SmartSurvey is very intuitive. If you have a specific need for training, then we would be happy to discuss it with you. Please reach out to us through the site: www.smartsurvey.com. (more)

Indeed, we have a number of re-sellers across the globe. Feel free to get in touch through our site, and ask for me (Mo). (more)

Yes, you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract. There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account. (more)

All the data you collect is stored and backed up on our UK/EU-based servers. Data collected is owned by 'you' the user and will not be accessed or shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure. SmartSurvey is ISO27001 certified and registered under the Data Protection Act. (more)

Yes, we offer a 14-day free trial for each of our accounts, allowing you access to all the features within that plan. Take advantage of our free trial to see whether our survey software provides you with the solutions you need. Please note, as trials are intended for testing and experimentation purposes, you will be limited to a maximum of 10 participants per contact list and 20 responses during the 14-day period. (more)