SmartSurvey FAQ

Yes, you can cancel at any time straight from your account page. We allow our account users to upgrade and downgrade at any time, there is no minimum contract. There is no need to contact us to downgrade your account as long as you cancel the day before your monthly payment is due. Your surveys, and data you have collected, will stay with your account when you downgrade to be accessed at a later time or until you delete your account.