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SmarterTrack

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Here is the pricing information we currently have on SmarterTrack.
If you would like to get additional information, please click here.

SmarterTrack Professional

$ 199
starting at
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  • The entry point for SmarterTrack Professional is 2 agents (no customer limits) and is priced at $199.00, one time. This includes 12 months of Maintenance and Support, which gives you all of the Builds released in that 12 months PLUS free technical support. At the end of that 12 months, you have the option to renew the product's Maintenance and Support for another 12 months at a heavily discounted price. However, you do NOT need to renew -- the product will continue to work indefinitely at the version and Edition you purchased.
  • Additional agent allocations are available: 5 and 10, and they're priced accordingly.
  • SmarterTrack Professional includes over 140 different features that are necessary to run a fully-functional help desk, including:
  • FREE expert installation and configuration
  • Email ticketing
  • Live chat
  • Customer portal
  • User Community
  • Knowledge base
  • Task management
  • Call logging
  • Detailed reporting
  • Over 135 more

SmarterTrack Enterprise

$ 599
starting at
Learn More
  • The entry point for SmarterTrack Enterprise is 5 agents (no customer limits) and is priced at $599.00, one time. This includes 12 months of Maintenance and Support, which gives you all of the Builds released in that 12 months PLUS free technical support. At the end of that 12 months, you have the option to renew the product's Maintenance and Support for another 12 months at a heavily discounted price. However, you do NOT need to renew -- the product will continue to work indefinitely at the version and Edition you purchased.
  • Additional agent allocations are available: 10, 15, 25, 50, 100, on up to whatever you need, and they're priced accordingly.
  • SmarterMail Enterprise includes all features of the Professional Edition, plus additional Enterprise-level features, including:
  • FREE expert installation and configuration -- a $349 value. (See what that includes...)
  • Support for multiple Brands
  • Customer satisfaction surveys
  • Failover functionality Note: Requires a SmarterTrack Enterprise with Failover functionality license.
  • Scheduled and on-demand email reports
  • Customizable forms
  • Single Sign-On (SSO)
  • External providers
  • Instant Message and Chat Room features for agents
Note: The pricing listed above is subject to change.

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