SiteLink

COMMUNITY FEEDBACK SCORE

5.00

2 Reviews

Unverified Vendor

SiteLink

Unverified Vendor

COMMUNITY FEEDBACK SCORE

5.00
2 Reviews

RANKINGS & RATINGS

RANK

55.6
Self Storage Software

1 / 28

ABOUT SiteLink

SiteLink Web Edition is the preferred choice for single-store and large operators alike and in use at more stores than any other self-storage management software. Leverage the Power of the Internet (Online Reservations, Rentals, Payments, Marketing, Communications and Cloud Storage.) With SiteLink Web Edition you may have Unlimited Users and Unlimited Installs from an Unlimited Number of Locations! Stores with fewer than 250 units enjoy special bundle pricing. As the leader in website integration and payment processing, SiteLink offers online marketing, reservations, rentals and payment solutions. Built-in electronic signature and document management, TOTAL CRM, revenue management, TeleTracker phone integration and text messaging boost profits. More than fifty SiteLink Marketplace partners like web designers, call centers, kiosks, insurance, access systems and listing services deliver tighter integrations with SiteLink than any other software. PCI Level 1 & SOC 1 Type II Certifications and industry-first OneSupport deliver software and payment processing support under one roof.

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Most helpful positive review

1 person found the following review helpful

Best self-storage management software available

By Jim Ferguson

on August 3, 2022

SiteLink has been and continues to be the industry leader in self-storage management software and I am impressed with their "never stop improving" mentality. They continue to update, add .. more

Most helpful critical review

There are no negative reviews on SiteLink.

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Max Vallotton, Jr

Client

Level1Contributor

Member since Aug 2018
Augusta, Georgia Area

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Max Vallotton, Jr

Client

LEVEL 1 CONTRIBUTOR
1 reviews
1 helpful votes
REPLY TO REVIEW

Positive Review

Two thumbs up

Reviewed on August 7, 2023

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Organic - Unincentivized.

Used FOR: Self Storage Software in 2008

What was the best part about using SiteLink?

The customer service is great. I have stressed to my employees if there is some change they would like to see or an issue they are having pick up the phone and call. I have actually been a customer since 2006 when I opened. While there are plenty of companies that offer similar products for less money the ease of use and communication from site link is superior

What would you change about your experience with SiteLink?

Over the years everything has been positive

Overall Feedback

Will continue to recommend sitelink to newcomers in the Self Storage industr.y it is well worth the support money spent

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Thank you Max for the excellent review and for mentioning our Customer Support team!

SiteLink is a comprehensive, powerful program with many tools and workflow options. The user interface is designed for ease of use, but our support team will always gladly show customers exactly how to accomplish a task, step by step via screenshare or simply over the phone, until they are confident on how to use it.

We welcome ideas so please reach out directly with your thoughts for improvements.

Thank you for being a long-time SiteLink customer and recommending our solution to others!

Jim Ferguson

Client

Level1Contributor

Member since Aug 2018
Raleigh-Durham, North Carolina Area

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Jim Ferguson

Client

LEVEL 1 CONTRIBUTOR
1 reviews
1 helpful votes
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Positive Review

Best self-storage management software available

Reviewed on August 3, 2022

Validated Review |

Review Source Alert

Organic - Unincentivized.

Used FOR: Self Storage Software in 2008

What was the best part about using SiteLink?

Honestly, it is streamlining the rental process, which is typically the longest process with a customer. SiteLink's eSign gives me control and flexibility to use tablets in the store with customers, email a lease to a prospect while we are on the phone, offer online move-ins from a website, and easily track follow-ups on unsigned leases or quickly audit completed leases after the fact. Being able to do business where and how my customers want is a huge advantage.

What would you change about your experience with SiteLink?

I know SiteLink has released many features in their myHub (browser-based interface), however I would like to see more functionality within the that platform, especially because the industry is moving towards the addition of more store-front technology, like tablets and smartphones for our manager, and we need them to have more SiteLink functions in at their finger tips.

Overall Feedback

SiteLink has been and continues to be the industry leader in self-storage management software and I am impressed with their "never stop improving" mentality. They continue to update, add new functions, make screens easier to use and, at the end of the day, help us as operators run our businesses more efficiently and increase revenue. Plus, they easily allow us to work with other service providers through their API for integrations to other platforms we use, from the accounting software, my personal webguy, gate access systems, kiosks, etc..

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Thank you for the 5 star review Jim! Business efficiencies and automation are top line features most customers have on their wish-lists; we are glad you are taking advantage of our tools to streamline the rental process, including SiteLink eSign electronic signature capture and storage.

We understand the need to have all the useful Web Edition features available inside the myHub browser interface. SiteLink has hired a number of additional software developers to help expedite that goal. And in the process, SiteLink is making the features you know and love, even better - we are also creating myHub-specific features along the way, like our new 3D interactive site map! Many exciting innovations still to come.

As always, feel free to call our live customer support with any questions or concerns you have. It is feedback from customers like you, the largest software client base in the industry, that shape our feature road map and helped make SiteLink the award-winning self-storage solution it is today.