Simpo FAQs

Our interactive Walkthrough app is an automated guide that educates users by interactively presenting step-by-step instructions on product features. Helping navigate a website through touch-points and tooltips, a walkthrough highlights particular elements on a site and prompts a user to take an action. (more)

The Net Promoter Score (NPS) is a survey based management tool used to measure experience and overall satisfaction for a customer. The NPS survey calculates a score based off of a ranking from 0-10 made by a user and asks one question: "How likely are you to recommend us to your friends and colleagues?"

Prompted to respond to the question by ranking their likeliness to recommend, a user can be one of three things, a promoter, passive, or detractor. Those who answer with a ranking from 0-6 are called Detractors and are believed to be the least-likely to exhibit positive behaviour and referrals to other potential customers. Those who answered 7 or 8 are called Passives and their behaviour falls between promoters and detractors. While passives contribute to the total number of respondents, they decrease the percentage of both detractors and promoters and push the overall NPS score to 0. Promoters are those who answer with a ranking of 9 or 10 and are believed to be the most-likely to exhibit value-creating behaviour by making favourable referrals to other potential customers, remaining customers themselves for longer periods of time, and overall being a positive addition to the company.

The NPS Score is a value that ranges between -100 and +100 and is calculated using the number of promoters, detractors, and total number of customers who interact with the NPS. (more)

The Article Tool is used to update, share a statement, and act as an overall knowledge tool for a first-time user. An article should be detailed, impactful and brief, but efficient in drawing attention to exactly what the user is looking to understand. (more)

The Announcement app is used to update, share a statement, and act as an overall welcome to the website for a first-time user. An announcement should be short and sweet, but efficient in drawing attention to your site. (more)

Simpo Surveys are an extremely powerful tool for you to capture real-time feedback from your end-users and target audiences. With the Survey Tool, you are able to create surveys that contain multi-choice questions, free-text questions, rating questions, and NPS questions. (more)

The Simpo Search Bar is the engine that powers everything related to your Simpo Tools. The Search Bar is how your end-users will start their Simpo journey in trying to access the information they are looking for. From the Search Bar a user is able to search for everything and anything related to what you have created in Simpo or integrated into Simpo. (more)

Simpo Triggers are an extremely powerful tool that allow to enhance Who, Where, and How Often you publish a specific Simpo Tool to your end-users. Triggers give you more control and flexibility on your Audiences and how you interact with your end-users. With Triggers you can now create seamless user journeys and empower your end-users through in-app learning. (more)

Simpo Ticket is a powerful tool that allows you to do several things. Most commonly, Simpo customers use the Ticket Tool in order to allow for their end-users to connect with them directly via our "contact support" feature. (more)

Yes!

The Segment feature is created to target specific groups of end-users so that Simpo Tools like NPS, announcements, and/or walkthroughs are delivered to the most relevant Segment possible.

There are two types of Segments: Global Segment and Local Segment. The Global Segment allows you to create and define a Segment, and then apply that same Segment to multiple Simpo Tools. In contrast, the Local Segment allows you to create and define a specific Segment for a specific Simpo Tool, and only that individual Simpo Tool.

There are several parameters that you can define for a Segment:

Page
Element
User
Param
Script
Saved Segment
Platform
Browser (more)