ServiceSkills.com

We were able to utilize our employees’ strengths and capabilities more with the help of this web-based learning and training platform. This enables us to ensure that all our employees are all performing beyond their targets and at the same time enjoying their work environment. This is definitely a great avenue for employees to share and strengthen their capabilities.

There is nothing to dislike about the web based platform. It would be better though if we could see and generate more reporting options which we could use to gage the overall performance of our employees. Other than that there is none I complain about. All is working towards our employees and for us. This is definitely a great platform to use.

If you want to improve your employees relationship and as well as engagement of your employees to different activities to better build greater performance, it is best that you have Service Skills.com to offer to your employees. This will allow you to improve their overall performance as they are enjoying while getting productive at the same time.

The situations presented on the page are taken from everyday life. This is something really important because having videos or tutorials that look fake or drowning in drama discourages the staff from making the most of training sessions. Also, by having everybody follow the same training we can make sure situations are handled efficiently by all of our team members.

The support team needs to be contacted to fix the mistakes in the users’ names and also if you need to delete some people, it would be nice to be able to make those changes without any further help. The page looks a bit outdated and although design and bright colors is not a priority it would really help the staff fancy the system.

It is a great tool for having the staff in a call center learn how to deal with difficult situations and by doing it together the company can work as a real team. Some employees may be very good at dealing with phone calls but others may not. With Serviceskills,com everybody can try their best and move at the same rhythm within the company.

The learning videos provided cover any possible scenario so our employees are able to handle any situation that may happen. The topics are various and include all the aspects of customer service, team building, conflict resolution and much more. Collaboration between the stuff has improved significantly after the implementation of this platform.

The platform is absolutely great, in my opinion, and has no drawbacks, or I haven't experienced any so far. The materials provided are very profound and there is repetition foreseen which is key to good performance, I think. My colleagues are enjoying the platform which is as helpful in our work as in our private lives.

ServiceSkills.com is a great tool that teaches your staff to communicate more effectively with their customers and colleagues with the help of a set of learning modules, videos, and quizzes. The provided materials are numerous and cover all possible aspects of customer service, teamwork and team building, employee relations, email writing rules, etiquette, etc. The updates are regular, with every update we are getting a new series of learning materials. The employees are appreciating the platform as it gets them prepared to face different challenges in their work, they know what to say and when in various situations that may happen at work.

Showing operators how to handle intense client administration issues by giving the best assets to turn a terrible call to a Great call! Simple for specialists to utilize, one operators said to me "Ift I have a testing call I jump at the chance to go watch an administration expertise to quiet me down" they utilize recordings to begin their day also! Simple to utilize the manage the item to train. Instruction that gives administration based aptitudes on the web, simple to utilize.

We were offered different conveyance stages, so we could pick what worked best for us. The valuing is extremely sensible, and the substance is all around created. Progressively individually evaluating alternatives may have improved the bundle an even fit, as we wound up paying for a few courses we didn't imagine having a requirement for to get to others that we wanted. Notwithstanding considering this, nonetheless, the bundle arrangement was sensible, and certainly justified regardless of the expense.

We utilize the individual instructional meetings as a plan thing every day with one "pioneer" appointed to examine the striking elements of the session or ability and after that highlight how the expertise might be utilized as a part of genuine client communications. The capacity to talk about as a gathering has prompted better understanding and handy utilization of the theme all through the Support association