Rocket.Chat FAQs

Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; a large number of users can't work.
Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems;
Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions. (more)

You can manage your workspace payment at cloud.rocket.chat, payments can be done through debit or credit card. On a monthly basis your workspace will be charged automatically. (more)

You can view a workspace's total registered users, active users, channels and file storage used.

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Every plan has a 14-day free trial.
We will notify users in advance of when the trial is coming to an end. (more)

Email [email protected] (more)

Admins can add payment details in their admin panel. To continue with a Self-Managed plan once the trial ends, admins must add their payment details in the admin panel.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner's Club credit & debit cards.
All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.
If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends. (more)

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing [email protected]
If you choose not to stay with us you can request an export of your data. (more)

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

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