Rocket.Chat FAQ

Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; a large number of users can't work. Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems; Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions.