Prolis

THE CUSTOMER SERVICE! I have never made a request to ASSC that was rejected right off the bat. As a company you are always willing to try to find a solution to my problem(s) or to find a way do things better, make our customers happy or what we are able to do, better. We have been using AsSC, Prolis for a little over a year and we have clients compliment us on how simple "Outreach" is to use compared to other laboratory's LIMS web portals. Regardless of the time of night or day, if i need help, someone is there or will cal lme back until they know I don't need help anymore!

Previous LIMS company was happy to cash our installation and set-up check and then leave us to figure out what we need on our own, or to "reference the manual" but Once we were installed with Prolis, cust support was on the phone (or remoting in to our computers) daily (sometimes multiple times a day) if we needed him to make sure we were comfortable with what we needed to do in the lab, as well as that our clients were being serviced as needed. We moved from a LIMS system to Prolis, the AASSC team made sure that transition was as smooth as possible.

Really there isn't much. As a platform, it seems very clinically focused, so there doesn't seem to be as much versatility to expanding testing types, unless clinical. However I know if I ask for it, a good discussion will follow!