Mozenda

The Customer Support! This experience has been better than my wildest dreams. Since we started using Mozenda our project has been TWO WEEKS ahead of schedule. That never happens with development projects!! And the Bosses have been expanding the scope like crazy! When one of the agents did need adjusting we discovered it on a Friday. I put in a ticket and expected to work on it Monday. The FABULOUS support fixed it over the weekend and had it prepped for the automatic batch Sunday night! I was greeted on Monday with the results instead of another thing I needed to work on. A HUGE shout out to my man Ben for going above and beyond my wildest dreams. With the amount he's helped us out, it's like having another developer on the team!

The reliability of the Agent Builder is the only thing to complain about. It likes to crash on me. To be fair, it is quite possibly user error. The reliability is probably a 2/5 rating but whenever I have a problem the support team is there to fix it and they have it going again usually within the day. So when examining the reliability of the whole Mozenda product, the support team really brings it up! The agent builder can crash all it likes as far as I'm concerned, as long as the agents get built!

I get a warm and fuzzy feeling working with Mozenda. I didn't realize it was possible to love a software vendor. It makes my life easier, takes stress out of my life, and is pleasant to talk to. The only thing it doesn't do is my laundry! Vendors don't usually offer this much support once you've paid them. It's like marrying the waitress only to find out she's actually a supermodel brain surgeon. It happens so infrequently that you didn't even have an expectation there for them to exceed. 11/10. Would buy again in a heartbeat.

Mozenda's software is so easy to use, anyone from an expert to someone without much technical experience is able to utilize.

I would make Mozenda more compatible with Mac to include safari and not just IE.

Mozenda has greatly increased the speed in which our company is able to compile data. We would not have been able to scale our business as we have done without them.

Its user-friendly interface that allows you to extract data with vital information needed to reach prospects. Through their software, we were able to reach top decision makers in record time.

I really have nothing negative to say. Great software and great customer support. I highly recommend!

All businesses need to gather information to reach prospects. Mozenda outsmarts their competitors with their easy to use software that is trusted by 1/3 of Fortune 500 companies. Great for small businesses and huge corporations alike!

Mozenda has a very intuitive interface and is packed with tons of features that help to get data off of a webpage and into your database. Their most recent release of features allow Mozenda to be used as a powerful stand-alone app. Mozenda not only scrapes data from any webpage, but you can also setup agent sequences and the scheduling of them.

My only wish is for Mozenda to be Mac compatible. I love the software so much, I bought a PC just to run it.

Their tech support and online help documentation is top notch. They always get to the bottom of any issues you might have and quickly. I've been a loyal user of the Mozenda software for a decade now and it has given me a competitive advantage as the owner of a boutique software consultancy.

Superb customer support API can do everything I want it to, and more. Agent builder is fairly easy to learn to use Saves time hand-coding web scrapes

Complex scraping requirements are harder to achieve Sometimes difficult to find relevant documentation Inevitably requires some understanding of programming to use effectively

Mozenda is a great platform for creating webscrapes with assistance from the agent builder. Although the documentation could be better, I find that if I do have any questions, Mozenda support responds quickly and knowledgeably. The problem with the documentation is really just that it's hard to find how to do more advanced things. Often the information is somewhere in a recording of a webinar, so it can take a bit of time to find it. Inevitably, there are things that I need to do that require modifying the XPath definitions or working around limitations in the software. For example, Mozenda only captures data in a flat list, so if you would like to capture lists within lists, you have to repeat a lot of data and clean it up outside the tool itself. The good news is that the API is complete (i.e. everything that can be done in the UIs can be done in the APIs, and more). The API documentation is mostly clear, but sometimes I do need to experiment to make sure I understand exactly what it returns. Overall, I would recommend Mozenda to people who are looking for a faster alternative to coding their own webscrapes, or to less technical people who have fairly straight-forward requirements or are willing to take the time to learn how things work a little more "under the hood." The support is great! Please note that opinions expressed in this review are my own and not necessarily shared by my employer.

Help minimize manual process by our staffs. Our staffs use to have to visit states website to check on applications they submitted for status (approve or not) on a daily basis. This eliminate those steps, we just scrape states website for our company info.

Don't have any complain. I would like to see improvement to publishing option, like being able to save ftp setting and reuse via a drop down option.

The best customer service/help and knowledgeable by their staffs. When ever I needed help, they get it done very fast and never have to ask twice. This is rare in SAAS industry.

The customer support is outstanding. Every time I've needed assistance, support has been extremely helpful and quick to respond.

The agent building tool has a somewhat unusual learning curve. Doing the the most common tasks is made very easy, but more complex tasks can have a steep learning curve. But the great customer service helps a lot here.

Mozenda has made data acquisition and compilation much easier to do. Without it our job would be much more painful!