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Maestro PMS

COMMUNITY FEEDBACK SCORE
4.57

7 Reviews

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Maestro PMS

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.57
  • 7 Reviews

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ABOUT Maestro PMS

Maestro is the preferred browser based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including mobile & touchless tools to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a safe and personalized experience. For over 42 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive.

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Most helpful positive review

2 people found the following review helpful
     

Maestro PMS Review

By Amanda Veridiana Guimarães LinkedIn on May 4, 2022
The support team always present and available to solve any doubt. I recommend the Maestro PMS because it supports the proposal for which it was created. It is light and .. more

Most helpful critical review

There are no negative reviews on Maestro PMS.
  • REVIEWS 7
  • POSITIVE 100% 7 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 0% 0 Reviews
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Positive Review

Offer Real Time Direct Booking

Reviewed on June 27, 2023

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Used FOR:   Hotel Management Software in 2016

What was the best part about using Maestro PMS?

The Maestro PMS Software offers real time direct booking straight to the websites of where ever it is that an individual wants to make a reservation. All these are done over the online platform so as to be able to maximize all profits. All the web visitors are able to book all the amenities that they would need and are allowed therefore to personalize their visit to the place that they are reserving to go to.

What would you change about your experience with Maestro PMS?

The only problem that one can complain concerning the Maestro PMS is the fact that there is no trial version. This means that a company that is interested in having one is not given the test version to try and assess if it can work well for their business before purchasing the full version. However, there are no bugs or any kind of glitches that is experienced.

Overall Feedback

Maestro PMS is very important in the reservations departments of a business as it eases the whole process of managing all the appointments that are reserved online by use of the given software. This software offers optimization of any mobile device this means that real-time online activity bookings are enabled.
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There is no trial version because you would most likely not purchase it if you knew how difficult it is to operate. None of the demo's I've seen online show screens or functionality. There is a huge learning curve due to it's navigational and user interface differences with windows. It may be good for reservations processing, but that is only the beginning of the process.
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Positive Review

My review on Maestro PMS

Reviewed on May 11, 2023

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Used FOR:   Hotel Management Software in 2016

What was the best part about using Maestro PMS?

As a business in the hospitality sector you might be seeking a robust and easy to implement hotel management tool then Maestro PMS is in my opinion great answer. The overall experience with Maestro PMS was pretty good and a number of features on the solution is impressive.

What would you change about your experience with Maestro PMS?

I have not encountered any problem with the software from Maestro company either with the service. Maestro PMS software is truly a robust application and it does not show any issue or downtime. ResWave tool on Maestro PMS software is a powerful booking tool and it allows booking on websites directly.

Overall Feedback

Maestro PMS by NorthWind is making sure to stay in touch with the customer over line and email. Maestro offers an in-depth training for early adopters of their platform. Maestro offers the Diamon Plus Service which is an extensive training program in order to help businesses and hotels to become more productive and focused. I highly recommend to business to request a demo from NorthWind Maestro.
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Positive Review

BEST COMBINATION WITH FRONT DESK/WEB -RESERVATIONS

Reviewed on July 12, 2022

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Used FOR:   Reservation Software in 2011

What was the best part about using Maestro PMS?

This software was made to enable hotels locate, acquire and effectively manage their guests as it combines with front desk management, web- based reservations, mobile accessibility as well as the social media. It’s a good thing that users are given the opportunity to make bookings using any device as long as such hotels have efficient mobile strategy.

What would you change about your experience with Maestro PMS?

Unlike most of its competition, the Maestro comes with the capability to allow guests access these functionalities from their mobile devices, landing pages, emails, social media and so on. It is cloud based deployment while it has on- board features like guest profile, facebook integration, reservations, online registration, iPad interface, multiple devices and so much more.

Overall Feedback

The good part about the Maestro is that as your business grown, the platform grows along with it because of its scalable nature. Maestro helps lower costs and independence on 3rd party engines. It was made as a real- time booking engine that has the capability to allow direct website room reservations, service and amenities add- ons, packages and activities.
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Positive Review

Maestro PMS Just Got Better

Reviewed on July 9, 2022

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Used FOR:   Reservation Software in 2016

What was the best part about using Maestro PMS?

Maestro PMS is a good reservation software. It comes with all the features you need for reservation purposes. It is widely used because of its high efficiency. Maestro has an easy interface. It is very attractive to the user. This software is reliable and efficient. The software is fairly priced. It is cheap compared to other software of the same type. With Maestro PMS you will have an easy time managing your business. The software automates most processes. It will help take care of bookings and payments. You will maximize profits while reducing cost expenses. Maestro helps save time. The software is designed in a way that it has all the functionalities required for reservation. Paperwork is greatly done away with. This software is customizable. Users can set it according to their requirements. Customer support service is available to help users with arising needs.

What would you change about your experience with Maestro PMS?

There are no issues about this software so far. It works well according to expectations. The software is easy to use and will help you manage your organization with ease.

Overall Feedback

The general performance of this software is amazing. Maestro PMS is cloud-based and can be used from any place. This makes it easy managing a business from any place at any time.
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Easy interface? Certainly you are not referring to the user interface as this is extremely cumbersome and quite unattractive. Navigation is very frustrating to windows users as it has very little in common with windows. As for paperwork, I have never had to print so many reports and combine them in excel just to get what I am looking for. There are basic hotel functions that should be very simple and straightforward but Maestro has made them very complex requiring multiple screens and numerous mouse clicks (e.g., room moves, tax exemption or rate changes). Without cut/copy & paste available, data entry is very tedious. This system just does not behave like a normal windows system which makes it so un-intuitive to the user that it significantly increases the learning curve. It uses non-standard menus some with so many menu items it is difficult to find what you need. I guess if you have never had a property mgt system in your hotel before and this is the first one then, yes this one would seem to be great. If you have used various hotel systems then you know there are simpler and more intuitive ways of automating hotel operations.
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Positive Review

The Maestro PMS Software

Reviewed on June 15, 2022

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Used FOR:   Hotel Management Software in 2016

What was the best part about using Maestro PMS?

The Maestro PMS software is one of the most intelligent and reliable software that fits perfectly to your hotel business. It comes with management indicators that allow you to measure the performance of each team in different ways. Aside from that, this software helps you to improve some fail results quickly.

What would you change about your experience with Maestro PMS?

Surprisingly, you can’t spot any glitches or bugs while using this tool. However, it comes with amazing features that make your tasks easier such as allowing your customers for online booking, managing the income and expenses and much more.

Overall Feedback

When it comes to company’s support, the support teams are very responsive and always present to give you excellent services. Also, the management provides high-end service which is the extensive training program that helps to improve your hotels or other businesses and be more productive. These huge perks fit perfectly in all areas of your hotel.
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Positive Review

Highly recommended software

Reviewed on May 24, 2022

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Used FOR:   Hotel Management Software in 2016

What was the best part about using Maestro PMS?

Maestro is an ultra flexible professional property management system that has helped transform our resort business dramatically. Everyone in the organization has been affected positively by the changes that Maestro has brought about since we started using the program, yet we can clearly see how Maestro will continue to support us as we strive for even more growth. Our front office operations work very well with the Maestro software. In fact, ever since we began using it, our check-in time has been reduced by half thanks to the software's intuitive and responsive interface. Housekeeping and maintenance management is also so much simpler thanks to this program; it enables us to know for sure that rooms and all facilities have been cleaned and that these departments are doing their job well. The marketing management functions also help our marketing department in determining which rooms are empty and what we can sell, in real time. Overall, Maestro is a fantastic time-saver and the ultimate in resort management software.

What would you change about your experience with Maestro PMS?

We have never encountered any glitches nor bugs yet while working with Maestro. The software does not hang and you can always rely on it to run smoothly even during peak use hours. We cannot find any complaints or negative aspects when it comes to this program just yet.

Overall Feedback

Maestro offers tremendous benefits for all departments in a hotel or resort, and it also benefits the customer. Our business has enjoyed a regular increase in profits ever since we began using this program and we can tell why: Maestro has been truly effective in streamlining operations so well that it has given us more time on our hands to focus on the true core of hospitality.
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Positive Review

Maestro PMS Review

Reviewed on May 4, 2022

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Used FOR:   Hotel Management Software in 2016

What was the best part about using Maestro PMS?

This software offers reliability, commitment, intelligence, agility, differentiated service and very easily in our business. Support has the technical capacity to meet our needs, being truly interested in solving problems occurred. The results we had were very satisfactory. With the management indicators provided by Maestro PMS, we measure the performance of teams in various ways, and thereby improve the failure points. The work became more organized and the staff even more efficient.

What would you change about your experience with Maestro PMS?

With this software we can offer more ease and agility to our guests through online booking, it can make reservations directly on the site of your hotel safely. Manage Reservations, organize information of guests, manage income and expenses, manage products and services, view reports and graphs, become incredibly simple with Maestro PMS.

Overall Feedback

The support team always present and available to solve any doubt. I recommend the Maestro PMS because it supports the proposal for which it was created. It is light and the attention given to the customer becomes a differentiator for the customization issues of the system. We can use it for many areas due to the software adapt flexibly to different needs. The software generates savings for the company. In addition to reducing costs, the constant backup servers are secure and there is the possibility of obtaining statistical graphs with the desired information.
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