KPS Knowledge Management Software Product info

Unverified Vendor

COMMUNITY FEEDBACK SCORE

4.67
3 Reviews

RANKINGS & RATINGS

RANK

43.1
Call Center Software

10 / 304
5.0
Knowledge Management Software

70 / 242
5.0
Help Desk Software

108 / 300

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KPS Knowledge Management Software? Manage Profile

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Key Facts

Ideal For Small, Mid-Sized Business, & Enterprises
Deployments Cloud, Desktop
Price Medium
Free Trial
Offers Training
Free Version
Support

KPS Knowledge Management Software Alternatives

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KPS Knowledge Management Software Features

Blended Calls
Call Logs
Call Quality Management
Call Recording Tool
Call Routing System
Call Scripts
Campaign Donation Management
Compliance Document Management
Escalation Tracking
Inbound Calls
Integrated Live Chat
Knowledge Base Management
Manual Call Dialer
Outbound Calls
Predictive Auto Dialer
Premise-Based Calls
Progressive Call Dialer
Queue Management
Virtual Call Center Management
Voice Recognition Integration
Workforce Monitoring

Brainstorming Management
Content Administration
Creator Monitoring
Data Categorization Feature
Document Collaboration and Sharing
Document Control
Forums
Frequently Asked Questions (FAQ)
Full-Text Indexing
Idea Analysis
Intuitive Activity Interface
Investigation Data Management
Problem Solving Capability
Project Monitoring
Self Service Help Portal
Self-Learning Feature
Status Monitoring

Alerts and Escalation Monitoring
Automated Routing Tool
Client Database
Contract Management System
Document Control
EHS Incident Management
Forums Management
Integrated Live Chat
Invoice and Billing Software
ITIL / ITSM Help Desk
Knowledge Base Management
Known Issue Tracker
Product Database
Queue Management
Self Service Help Portal
Surveys and Feedback Analytics
Ticket System Management

About KPS Knowledge Management Software

KPS provide Knowledge Management software for Call Centres, Service Desks, Shared Service Centres, Web Self-Service and Internal Knowledge Management.

Implement KPS's Universal Knowledge product to empower your customer service staff along with your internal and external customers by providing instant access to critical knowledge at the point of need.

KPS provides intelligent Knowledge Management software worldwide, enabling our customers to put their customers and employees at the heart of their operations, whilst reducing operational costs and improving business efficiency and growth.

Effectively manage your entire knowledge estate with ease and personalise your premium knowledge for each audience, to ensure that the best knowledge is shared without compromising it’s security.

The KPS Universal Knowledge product can be deployed in the cloud as a full service offering or it can be deployed on premise.

In The News

Media & Entertainment Tech Outlook Top 10 Knowledge Management Solution Providers - 2016
- April 27, 2016

Whitepapers & Case Studies

There are no new whitepapers related to this software on our plaform. If you work for KPS Knowledge Management Software, we recommend you upload whitepapers by managing your profile.