JIRA Service Desk

JIRA SERVICE DESK is a well-known IT management solution that offers the user to deliver an effortless service experience. The software has let the organization's staff work in an organized way to achieve the goals in the specific time. The best feature of the software is that it can send tasks to the department or specific individual. This software is capable of keeping the record of the user’ work and assist the user to reach the roots of the problem. If one has to test the capability of this management software, he can do as the free trial version of the software is available.

JIRA Service Desk is one of the best IT management software but has some flaws in it such as the processing sometimes gets slower down and the integration of the different languages not accurate. This software is not capable of meeting the needs of large big IT companies; it is made for mid and small-scale business. The desktop version much stable and the user face many difficulties to access from the cloud. The other downside of the software is that does not have a voicemail support. The cost of this IT management tool is very high as compared to other competitive software available in the market.

JIRA Service Desk helps the user to manage the ITIL conception and operations by its tools. The software has a friendly user interface and user operated the software without any difficulty. The software reports the bugs the user faces in the software quickly. It is capable of tracking the time spent by the team or the staff on each project.

The best online collaboration tool. The user interface is very easy to use and also very friendly to understand. Setup is designed simply for management structure. JIRA Service Desk offers you lots of options as an online consultation program, which helps your team in the development process. It has a great collaboration with .NET tools.

A lot of plugins are not available on the Cloud Instance. Notification option is not available for the users in JIRA, if you need to check any new request, then you need to open the project. Even the search option doesn’t help you much. You manually have to link issues. If you open the service desk of a particular project, then you need to change all the configuration schemes.

Overall the software is good to use. The charges are not applicable to the users, only the agents have to pay the charges for the registration, which is a good point for our company, as we have a lot of users than the agents. I would definitely recommend JIRA Service Desk for small sized and mid sized companies.

JIRA Service Desk has given us the ability to manage our IT related problems in more effective and efficient manner. The best part I like about JIRA Service Desk is that it takes the minimum time to setup comparative to other software in its category. And ofcourse the integration of with JIRA software make it more efficient.

We don’t have anything to point out for JIRA Service Desk, however, I can advise them to work their server capacity as we have found sometimes that the server is overloaded which impact the performance of the tool and also the hosted "on demand" product is too slow. So if they work on this probaly they can make it better.

We must indicate this that JIRA Service Desk has played a vital role in our organisation when it comes to stability and availability for IT desk. This software has given so much quick service to our internal department as well and has increased the customer satisfaction rate up to 80 % from 50%. We believe that everybody should once try JIRA Service Desk and increase the productivity of the IT department and easy of ease of work for them as well and also delivered a very quick response within the turn around time. I must say thanks to JIRA Service Desk for making things so quick and easy for us.

JIRA Service Desk manage IT department and help desk management. It has the attractive features of video calling, team chat and file sharing. By having this software I can communicate with my team members and they can have easy communication with their team members. I can send and save my document in JIRA Service Desk. It is the reliable one for me.

Sometimes I feel difficulty in following the features exactly. It works and stop working. I feel difficulty at that time. Other problem is JIRA Service Desk, is not mobile friendly. Only desktop version is available. I want to use it as my cell phone application. developers can struggle to make it better. JIRA Service Desk is for small sized companies and works for smaller ones only.

JIRA Service Desk fulfill the need accurately of new and smaller firms with its collaborative and IT management tools. It works better for as help desk. JIRA Service Desk has the power to create automatic calls answers. It helps to track issues regards projects. Video calls and sudden call to team members are not difficult now via JIRA Service Desk. It is cost effective and reliable tool.

Jira Service Desk is a customer support solution which integrates with their other software applications HipChat and Confluence. HipChat makes it possible to have group chat and share media files and documents in your Jira Service Desk account and is free to get started. And Confluence is their Wiki like software which allows you to create an intricate knowledge base and help resource area for your team and customers. I like the real time information sharing which means you can evaluate and assess problems and work them out with your team while on the same page making it much more efficient and productive generally speaking. The ability to configure your customer portal with custom fields is a nice feature because there are various needs which can be prevented or resolved quickly with the right information up front. You're able to customize your entire service desk custom fields in some cool ways. It's nice and easy to sign up users as well as manage them in your account. The email integration is also a great feature to have so you can stay in contact with your customers right from your account without having to leave and login to another. The time sheet tab via Tempo is another cool way to track time against accounts and projects. The increased workflow possible by using Jira Support Desk with Confluence and Hipchat is great. The ability to create and utilize analytic reporting based on your performance is also very useful data which helps you to adapt your process to become better performing. You can really become very effective in the role empowered by such easy tools to use.

I believe the configuration options could be taken further with the ability to identify users arranged by greater levels of classification and match them to various service levels offered. I've read the company can be slow to releases fixes to critical issues but haven't had this experience yet myself. The user interface doesn't feels a bit busy at times with information seeming slightly scattered though perhaps it's because there are no borders for certain features but it's not a major issue once you get used to how it all works together. The pricing is quite fair if you're just getting started with paid plans starting at $10 per month for up to three users. But it jumps drastically to $1500 for five users per year and you don't start seeing savings until you're at the twenty five user plan at $6500 per year. But this doesn't include Confluence nor HipChat at all so that's really steep actually I'm quite surprised I didn't realize the price change was this drastic. There's so many other options out there it's really tough to justify this cost which jumps from $3.33 per user to over forty or fifty or sixty for the exact same functionality. If the company was transparent about their profit margin like a few companies do when they measure it all out for you to see where it all goes that would go a long way for prospects to understand this.

There's definitely a lot of functionality available in your Jira Service Desk account. I'm impressed with it because I felt that Confluence seemed lacking on it's own. I felt that it should be integrated into their service desk and project management softwares. But as it turns out they are a really good compliment to each other. And because they are relatively cost effective solutions easy to justify the combined costs. At least the integrations are occurring within a single company so you know your customer support or project management solution is kept in house even though it requires two or three softwares if you include HipChat to make it complete.

Jira Service desk allows the users to get their work done by themselves and they provide the users with the ability to send the tasks between the departments which means they help you in saving your time and they can be accountable in getting your job done as quickly as possible.

Jira allows you to work on the Intranet but they cannot be used on the Extranet so it would be great if they can be extended from Intranet tool to extranet so that the users can start using it from their home away from the office and it is difficult to create a dashboard as well.

Jira Service Desk is easy to be installed and used and they come in handy when they are trying to be used on a large project and they can be accountable when you are approaching your deadline for your project and they also keep record of what jobs are assigned to whom and the progress.

Jira Service Desk is a well-known IT management platform with unlimited capabilities that I can not write about one here. Most importantly, Jira Service Desk trial version is having all the features seen on the paid version and a great capability of customization of the dashboard. Jira Service desk is implemented by Twitter and Citi.

Jira Service Desk is easy to use and setup with little investment in training and learning. Jira Service Desk is made for small business and midsize companies. Jira Service Desk end user configuration is lacking. Otherwise, Jira Service Desk is a stable and a secure platform to implement in any company. Jira Service Desk is able to automate common tasks in order to focus on important queries.

The user-interface of Jira Service Desk is somehow basic once compared to its competitors. The reporting tool on Jira is not so flexible. Atlassian Cloud service is lacking functionalities like multiple domains. Jira Service Desk is one of the best help desks with a reasonable price but it is lacking social media integration. Atlassian community if offering models ready to be bought and used.

JIRA Service Desk has permitted our interior bolster group to rapidly oversee issues raised by workers. When we sent Service Desk, we had around 300 representatives. Our organization has dramatically increased from that point forward and we have kept on keeping up our SLA effortlessly. We are presently relocating our Service Desk to server adaptation 2.5.3. Our present cloud example does not have Customer Portal capacities; anticipating the proficiency increments once we move to the most recent and most prominent.

There are a couple of fundamental Service Desk works that are NOT accessible in JIRA, for example, simple approaches to make changing administration levels for classes of clients; capacity to allocate errands to parts as opposed to people, direct access to information for definite reporting (we utilize Cloud rendition and there are some basic fields that are not query-able through the Issues Search, in addition to there is no real way to interface with the database utilizing whatever other apparatuses.)

Remember that JSD work with JIRA worked in work process, so you can redo your work process as how the work is done in your company.Offer streamlined instructional exercises to representatives of how/when to present a ticket.The group is continually enhancing their items, and have been exceptionally useful at whatever time we've expected to get in touch with them for support.If you don't loads of assortment as input then this is the thing that you require

You can keep yourself aware of what is happening in your company by using the JIRA Service Desk. You can utilize the dashboards or take advantage of the real time information. By managing the workflow of your business, you can possibly improve the productivity level of your team. Communication can also be maintained because of its reporting feature.

This product is not an easy to use and lack some important features. There are also instances that the problems you have encountered when using the product will take time before it can be resolved that can be very annoying especially if it cause delays in completing various tasks of the team.

Overall, this product is a great tracking tool if you want to keep an eye with everything about your business. This can help you maintain an excellent workflow in the company for your team to become productive. You can also use this product if you want to stay connected with your customers.