Infinity Tracking Ltd FAQs

We make updates to our platform continuously, to ensure our platform is kept in at optimum performance. With regards to feature updates, these are released regularly. Our most recent updates have been; a complete rebuild of our tracking code, a release of a new knowledge base which includes how to videos, multiple call reports for our PBX platform including a new dashboard for operator reports as well as new call wait time reports. If there is any specific functionality you are interested, we would be happy to discuss further. (more)

The technology uses a combination of JavaScript and Cookies in order to track the visitor's journey. All modern browsers are fine, older browsers should be fine so long as they have the ability to run JavaScript there shouldn't be any issues with the technology running. For example, Chrome Latest, Firefox 3.6 + Latest, Safari Latest, IE 9, IE 8, IE 7.

The Infinity Portal is also optimised for mobile devices.

You can read more about our code here: https://www.infinitycloud.com/knowledge-base/article/infinity-tracking-code-setup-guide. Please let us know if you have any further questions. You can contact us through the contact forms or phone number on our website www.infinity.co

Hope this helps,
Emily (more)

The Portal can be run on any web browser and the broadband speed is not a factor at all. Our Portal also works on mobile devices.

The JavaScript is asynchronous. You can read more about our code here: https://www.infinitycloud.com/knowledge-base/article/infinity-tracking-code-setup-guide

Please let us know if you have any further questions. You can contact us through the contact forms or phone number on our website. (more)