Incentivebank FAQs

We recommend that users use the latest browser versions to enjoy the best user experience, however, due to some backwards compatibility work we did for a client last year, I know that Incentivebank key functionality currently works all the way back to IE7 and IE8. Although old browsers may work we do not necessarily support them and new features may not always be compatible. (more)

Set-up and configuration of the base system can be done within 24 hours. If you need assistance configuring modules, graphic design, on-site or remote training, communications, launch materials, events and more our account management team are always on hand to help. (more)

Incentivebank is cloud based system and as such all updates, upgrades, bug fixes, new modules and features are continuously added. Providing they fall within your package all new modules and upgrades are free. Incentivebank is customer driven so many of the new reports and features are being developed for specific customer requirements but are deployed for the benefit of all of our customers where possible. (more)

You have direct access to your account team at any time (UK Working hours) so help is just a phone call away. Out of hours technical support is included. We operate a non-negotiable response timeframe for user queries where we manage your user support. Specific SLAs can be negotiated. (more)