IgniteFeedback

You just must love the integration solutions! Everybody can keep track on customer feedback thanks to its' integration with Slack, the free version actually integrates even with Salesforce. You can get insightful real-time scores about how your customers actually interact with your service/product - what's more insightful and useful than getting to know your clients!

Perhaps the only lack of theirs is the lack of more extensive support as it is not that easy to reach, especially for those users with a rather big time difference. Other than that, I can't say there is really anything to dislike as for the price they offer, there is plenty it can do!

IgniteFeedback is a clever tool but moreover, it's easy to use it, implement it and integrate it with your existing solutions so the whole team can keep track of the feedback. At the same time, you can get a completely free version as well which is a tremendous bonus for all smaller teams!