Five9

I like how the integrated callback tracker notifies you when you have a callback and it's a sound plus a pop-up notification. I also like the instant messaging system because it helps to message my coworkers and is a lot quicker then using email. The customer service that we receive. Five9 understands that our dialer is our company's lifeline and is very responsive to needs and issues.

We did have some connectivity errors between Five9 and Salesforce. There were a few instances where the phones went down and we were unable to make or recieve calls, which was challanging. Because of this we were able to set up a process to reroute the calls if something like that were to happen again. The Five9 team also did a great job of coming to our aid when something like an outage occurred. We were always able to get them on the line and get the problem solved quickly.

Five9 is a great tool that can be implemented quickly into the telesales team. Set up and monitoring could use improvement, but the support team is very helpful in the troubleshooting process. Make sure to involve your businesses IT department while implementing system and make sure they are communicating with Five9 on a regular basis for training and new implements.