Five9

What was the best part about using Five9? Five9 corrects the major hassles and weaknesses of legacy call center software. Gone are the days of bloated, snail’s pace call center software; and no more confusing multi-screens that required agents to constantly sift through in order to find the information he or she needed yesterday! That’s why I like the five9’s Agent Desktop Plus’ easy, fast, and smooth performance. I especially like the way five9 neatly consolidates all the disparate customer source channels into one, unobtrusive sidebar on the left of the front screen.

Although the overview video of five9 is accessible on their website, it’s annoying that I am required to fill out my contact details on their “registration form” - JUST TO VIEW THEIR DEMO VIDEO OR EVEN TO SIMPLY GET A PRICE QUOTE. Which brings me to my second gripe. Without “tipping my hand” and letting five9 know that I might be interested in their software, how can I verify that it is truly the right fit for my small call center?

Five9’s cloud contact center and Agent Desktop Plus software is a solid choice for boosting your call center’s productivity and profits. By simplifying the technical aspects of the whole customer-agent interaction, resolution, documentation, and follow up process, your agents can concentrate on their main job: effectively and efficiently meeting customer needs.

Five9 offers a very detailed documentation on how to use it. This will make you have an easy time even as a first time user of this software. It is among the best live chat software. Five9 has been available in the market for a very long while and it is widely used. The system is frequently updated to meet the current technology. This software is the right choice. The customer support service is always available to help in case there is any problem by the users. They don’t have specific working hours. These guys are available 24/7. Five9 manages both outbound and inbound capacities that collaborate to produce Active Blending. The most interesting part about it is that it has a built-in call recording. This makes it easier for you to work with the software without seeking other features from other third party software. This software offers a free trial version that will make you know how it works. By trying it, you will be able to know if the software will meet your needs. Five9 is cost effective. It is cheap compared to other software that offer the same services. This makes it outstanding and suitable for even small-sized firms.

The software is developed for call center agents. If you are not familiar with the call technology, you will find the software a bit complicated. The fact that you have to fill your contact details on their registration form is also annoying.

This software offers amazing performance and is the right product for your call center. For any business seeking a perfect solution for call handling and user experience software, Five9 is the one to go for.

The best part about Five9 the amazing customer support system. Clients can access the support team any time of the day and seven days a week. The service team is always polite and very helpful. So no matter the time if the day if you need help or have a question the support team is available.

Some complaints with the report system from clients has been an issue with the Five9 system. Perhaps some modifications and updates can help the program improve. The features are fantastic but a few need some attention according to clients. On the other hand, if a problem happens the customer support team is very helpful.

Overall, Five9 is an excellent customer experience software. The customer service team is top notch and the features are great. Only a few adjustments are in need to fix a few minor problems and to make advancements. The price is excellent because it is on the low side and a free trial gives clients a month of practice.

What is good with this software is that the companies do not need to invest in R&D services just to improve customer services. This software has the recording, reporting, and even effective monitoring. Offers a cost-effective solution to increase the call center productivity, which is capable of outbound and inbound calls. In terms the features of the FIVE9, it is easy to understand the workflows, user-friendly without hard time to analyze the process of the software. It has the IVR including the speech recognition and CRM (Customer Relationship Management). Thus, it is absolutely fabulous.

There are also some technical issues with the software, but I know it will be addressed by the developers to resolve it. As we all are aware that this software is built for a call center, for a great performance. Somehow, it’s hard to comprehend with this software, when the users are not too familiar with functions, but I said earlier, it is very easy to understand. Even the first beginners can handle it through patience. Well, the customer support is rapidly to answer the queries of the users.

Looking for the best solution for a better interaction with the customers? Five9 is very fast for deployment, the communications are rapid and flexible. The features are customized, navigate, secure and affordable. Are not yet encourage trying this software? Scared of failure? Failure is part of the success. I am very much satisfied with the process and function of the software, and take note I am not the only using this software, as you have seen, there are many reviews about this software. By that, I’d like to recommend this software.

Five9 is a nice customer experience tool which is used by a number of call centers nowadays. It has the capability to manage the outbound and inbound calls. It is easy to step up and learn. The best features of the software are predictive dialing and speech recognition. Five9 provides us the autosave account and auto review account. We can also view the history data so easily. It can integrate with Salesforce even. They provide us online training to make the work easy for us .It is user-friendly software. It is affordable for the small type of organizations.

Five9 is an unreliable tool. There are so many drawbacks while using this software which affects my business work. The worst part is transferring a call and call dropping issues which I faced a lot. The flag drop out feature of the software sometimes not working properly. There are some issues related to Java even. They should also improve the monitoring features. I hate the thing when I always have to adjust the volume on the microphones. The software doesn’t even track all the information regarding the call. The software records the call is available for just 60 days. The system sometimes works so slow and wastes my time.

Five9 is great software which monitors the performance of our team. It provides us an idea about the future outcome .It manages to provide us more productivity with more profit. The tracking feature is worked so well for my business. The help desk with live chat makes it an easier way to communicate with our issues in less time. The inbound, outbound, and other mixed contacts are saved by this software. The technical support team of the software is really amazing and helpful.

Five9 corrects the major hassles and weaknesses of legacy call center software. Gone are the days of bloated, snail’s pace call center software; and no more confusing multi-screens that required agents to constantly sift through in order to find the information he or she needed yesterday! That’s why I like the five9’s Agent Desktop Plus’ easy, fast, and smooth performance. I especially like the way five9 neatly consolidates all the disparate customer source channels into one, unobtrusive sidebar on the left of the front screen.

Although the overview video of five9 is accessible on their website, it’s annoying that I am required to fill out my contact details on their “registration form” - JUST TO VIEW THEIR DEMO VIDEO OR EVEN TO SIMPLY GET A PRICE QUOTE. Which brings me to my second gripe. Without “tipping my hand” and letting five9 know that I might be interested in their software, how can I verify that it is truly the right fit for my small call center?

Five9’s cloud contact center and Agent Desktop Plus software is a solid choice for boosting your call center’s productivity and profits. By simplifying the technical aspects of the whole customer-agent interaction, resolution, documentation, and follow up process, your agents can concentrate on their main job: effectively and efficiently meeting customer needs.

Five9 offers a cost-effective solution to increase call center productivity. With services including both inbound and outbound calls, this platform helps companies answer all calls quickly. Plus, Five9 allows companies to reach customers in any platform: digital or social media, phone, chat, or email. This software that allows for a multi-channel approach makes communicating with customers easy and responding to queries quickly. The cloud contact technology offers a blended solution that eliminates limitations on call technology. What is good with Five9 is that companies do not need to invest for R&D services to improve their customer services, Five9 has already done it for them. This software also has recording, reporting, and even effective monitoring. Some may think that software such as this one is complicated and difficult to navigate but it is great to know that this platform was designed with the user in mind, thus, it is absolutely easy to navigate!

The software works best with browsers it is compatible with. There are also some technical issues but can be resolved if you have patience in trying to resolve it. But what is good is that Five9 has a good customer support that can assist you with the concerns. Well, as what is expected, this software is developed for call center agents. So if you are not familiar with the call technology, you ill find this tool difficult to comprehend. Moreover, with the many functions, it will take familiarity to maximize utilization.

Five9 is fast and reliable. Five9's business communication solutions offer a better interaction with the customers in variety of channels and allows agents to quickly switch from on channel to another using a single desktop, with an organized format. What could be more efficient? With Five9, the deployment is fast, interactions and channels are flexible, easy to use that even those that are not techies could easily navigate it, secure, and affordable. Productivity is ensured with Five9- this can be proven by Five9's long-time clients.

Five9 is a a great customer experinece software thag is used by many call centers. Five9 is capable of inbound and outbound calls. Five9 is easy to use and to learn since it is designed very well with users in mind. Five9 is capable of speech recognition , predictive dialing feature. Five9 is able to integrate to customer relationship management software.

Five9 has an Optimization capability , call recording option. Five9 can be extended through scripting. Five9 is delivering a great customer and technical services and users get usually replies shortly. Five9 can be kn stalled within a calling center in very short period of time . Users and agents need a computer with connectivity to start using Five9.

Five9 is a flexible and scalable solution. I would recommend five9 to any kind of business or organization seeking a solid solution for call handling and user experience software. Five9 is priced reasonably comparing to many other solutions. Five9 stands out from the crowd with its simplicity and its services . Five9 can integrate to oracle and Salesforce software .

Five9 is a cloud contact center software that offers a combination of inbound and outbound capacities that collaborate to produce Active Blending. What I Like the most is that you can utilize the tool in order to take full advantage of your creative time and it gives good solutions to your clients.

Generally, I’m very satisfied from using Callinize. However, there are some difficulties. Unluckily, the software technology is Java based and this is a huge problem because, it makes the software outdated and vulnerable. When a new update is released the platform has regular issues. I have contacted with technical support and always helping me to fix the problems with the java updates.

Overall, Five9 is an excellent tool that can be a useful solution for your sales. The interface is simple and you can set up it easily. The support team is really efficient to provide help in any problem. I would definitely recommend this particular tool to anyone who wants to improve his business.

Five9 is truly feature packed and versatile program - also, it is rather easy to use once you get used to the program (for a beginner, at first it might be a little overwhelming). Real time monitoring, call recording and the overall quota management is made so easy and hassle-free. It has made a tremendous difference in our sales team!

Five9 has a LOT of components and therefore, for a less experienced user it is a little difficult to comprehend everything. Also, sometimes it can be a headache to get a response from customer service and find a solution. Fortunately, they are very helpful, but simply as there are so many functions to the program, even the customer service rep seems to be overwhelmed.

Five9 is a dream-come-true for any company looking to improve their sales team and their efficiency. It automates most of your tasks and has so many extra features, I doubt there is something you will miss. Also, it is rather affordable so I'd say it is definitely a worth investment!