What was the best part about using Five9?
What is good with this software is that the companies do not need to invest in R&D services just to improve customer services. This software has the recording, reporting, and even effective monitoring. Offers a cost-effective solution to increase the call center productivity, which is capable of outbound and inbound calls. In terms the features of the FIVE9, it is easy to understand the workflows, user-friendly without hard time to analyze the process of the software. It has the IVR including the speech recognition and CRM (Customer Relationship Management). Thus, it is absolutely fabulous.
What would you change about your experience with Five9?
There are also some technical issues with the software, but I know it will be addressed by the developers to resolve it. As we all are aware that this software is built for a call center, for a great performance. Somehow, it’s hard to comprehend with this software, when the users are not too familiar with functions, but I said earlier, it is very easy to understand. Even the first beginners can handle it through patience. Well, the customer support is rapidly to answer the queries of the users.
Overall Feedback
Looking for the best solution for a better interaction with the customers? Five9 is very fast for deployment, the communications are rapid and flexible. The features are customized, navigate, secure and affordable. Are not yet encourage trying this software? Scared of failure? Failure is part of the success. I am very much satisfied with the process and function of the software, and take note I am not the only using this software, as you have seen, there are many reviews about this software. By that, I’d like to recommend this software.