Five9 Cloud Contact Center

The best part about FIVE9 is that it is a software that has everything that you need. It does not only manage outbound but also inbound. It has an IVR that includes a speech recognition and an integrated Customer relationship management. Moreover, it has a built-in call recording that will surely enthralls you.

There is nothing worst about this product. But I am really anticipating on their future updates and release about the software. Also, if their CRM is not limited then this will really help large companies to use it more often rather than bounded by its limited CRM like sending a large amount of emails.

Everything is okay for me. This is a software that I can recommend especially if you are looking for something that will really help you on telesales marketing and order processing. Take advantage on its free services and demo that will surely help you make sure that the system is the one that you are looking for.

This software is an advanced platform designed to enable call centers world over to manage inbound, outbound, blended or multi- channel contact centers. The Five9 software solution was made to have intuitive user- interface and comes with on-board functions such as application portal, IVR designer, supervisor real- time statistics, handled interactions, emails as well as email interaction.

I encourage potential users to try out the product before deployment/ going live in other to see if it a great fit. I also noticed its CRM limitations, meaning that as a user, you have to consider buying SalesForce. Five9 was not designed to allow email interactions during calls as the calls have to be dropped before such function can be enabled. But without much doubt, I see the Five9 as an e-communication customer service software solution.

The Five9 comes with features such as IVR (speech recognition), multi- channel ACD, predictive dialer and CRM integrations. It supports both the Mac OS and Web browser operating systems. This platform has integrated workforce optimization capabilities as it was made to optimize agent productivity, scaling with every business enterprise as they grow.

I support using Five9 Cloud Contact Center for remote work. The system works excellent for remote meetings, conferences, interviews, and more. Five9 Cloud Contact Center is excellent for reasonable sized organizations that need remote abilities, like conferences, meetings, and interviews. Five9 Cloud Contact Center has several brilliant qualities and works relatively well. Also, the plans and packages are priced reasonably. Give this product a chance for distant conferencing aptitudes.

Five9 Cloud Contact Center does not have a free trial. I feel offering a person a free trial to test the system is a good idea. Often people will get use to the program and purchase Five9 Cloud Contact Center. Without the ability to test users may try other remote conferencing software’s and purchase one of those programs instead. Other than not offering a free trial I support using Five9 Cloud Contact Center for remote conferencing abilities.

Five9 Cloud Contact Center is very helpful for companies in need of remote conferencing. Companies can hold meetings through the web from Five9 Cloud Contact Center software. This ability can save travel time for workers and is easy to use. I absolutely recommend trying Five9 Cloud Contact Center for businesses in need of remote meetings and interviewing.