FileStar FAQs

Severity 1 - Inability to use any major functions of the Software, resulting in a critical impact on user objectives.

Time to respond is 30 minutes during Support Hours.



Severity 2 - An important existing functionality is not available and there is not an acceptable workaround.

Time to respond is 2 hours during Support Hours.



Severity 3 - Incorrect behavior of the Software, cosmetic problem or an important existing functionality is not available but there is an acceptable workaround.

Time to respond is 1 business day during Support Hours. (more)

A Package is essentially the folder containing the information that is needed to complete a process. The Package may contain data or assist in gathering data, including one or many documents. The Package is what will move from user to user until the process is complete. (more)

There are four flexible document input methods – Drag and Drop, Batch Import, Scan to Web and Email-In. (more)

A Queue is a step in the process. It is called a Queue because the task that needs to be completed is "waiting in the Queue" for a user to start working on it. Packages move from Queue to Queue until the process is complete. (more)

The workflow tool in FileStar establishes a structured set of tasks completed by users, which ultimately results in the completion of a process. The tasks can be data entry, decision making approvals or many other steps of a business process. One of the main benefits of using FileStar for workflow processes is that the documents that support the decision making can be included in the process, the documents are part of the workflow package. The terminology used within the FileStar workflow tool is described below as is the connection with the documents. (more)

Training and Help Desk Support

Millennia Group is responsible for maintaining technical support for the applications. Typical user help questions will be treated as Help Desk Support. Client is permitted 10 free user help calls per month after which each additional call will be billed at $25 per call. (more)

Finding Documents in FileStar 4.5

Find Documents is a structured approach that allows a pre-selection of the type of information that you are looking for. For example, a user can search for documents for a specific company or tenant and the results will reflect the pre-selected Search criteria. To broaden your search results, leave a choice as "All" and then search. Then use the Filters on the Results page to further narrow down the results. All columns are sortable by clicking on the column heading.

Keyword Search is a full text search of all information in the system and all text in spreadsheets, Word files and PDF files. A user may enter in a word or phrase and click Search. To improve accuracy, put the keywords in quotes. (more)

Hi, all future upgrades of the software are included in the ongoing monthly cost. This includes re-training users, via online sessions, if necessary. Thank you. (more)

FileStar can accept emails forwarded in from any email system, including Outlook. This is a great feature that allows you to use Outlook as you do today, but to also archive or save emails that are business critical. Just forward the email into FileStar and you can save the body of the email as a document and any attachments can be saved as separate documents also. FileStar retains the integrity of the original email including links to the attachments. (more)

FileStar does not currently integrate with Outlook. However, you can send documents into FileStar from Outlook or any other email application. See your Administrator about your company's assigned FileStar email address(es).

Depending on your browser, some file types, like PDF, can be emailed from FileStar as an attachment. (more)