FileStar FAQ

Severity 1 - Inability to use any major functions of the Software, resulting in a critical impact on user objectives. Time to respond is 30 minutes during Support Hours. Severity 2 - An important existing functionality is not available and there is not an acceptable workaround. Time to respond is 2 hours during Support Hours. Severity 3 - Incorrect behavior of the Software, cosmetic problem or an important existing functionality is not available but there is an acceptable workaround. Time to respond is 1 business day during Support Hours.