Etech Global Services Product info

Unverified Vendor

COMMUNITY FEEDBACK SCORE

0.00
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RANKINGS & RATINGS

RANK

-6.2
Live Chat Agent Software

12 / 24
-6.2
Live Chat Software

135 / 196
-6.2
Quality Management Software

135 / 215
-6.2
Call Center Software

231 / 304

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Key Facts

Ideal For Small, Mid-Sized Business, & Enterprises
Deployments Cloud
Price Low
Free Trial
Offers Training
Free Version
Support

Etech Global Services Alternatives

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Etech Global Services Features

Agent Schedule Management
Call Me Feature
Chat Transfer / Routing
Client Offline Form
Collaborative Browsing
Geotargeting Integration
Integrated Customizable Branding
Knowledge Base Management
Persistent Chat Management
Proactive Invitations Management
Shortcut Messages Tools
Task Assignment
Video Communication
Visitor Targeting Management

Compliance Document Management
Corrective and Preventive Actions (CAPA)
Defect Tracking Solutions
Document Control
EHS Audit Management
EHS Incident Management
Emissions Risk Management
Facilities Maintenance
Feedback Monitoring
ISO Standard Compliance
Knowledge Management Tools
Nonconformance Monitoring
Supplier Quality Management
Testing and Reporting Management
Training Management Tools

Blended Calls
Call Logs
Call Quality Management
Call Recording Tool
Call Routing System
Call Scripts
Campaign Donation Management
Compliance Document Management
Escalation Tracking
Inbound Calls
Integrated Live Chat
Knowledge Base Management
Manual Call Dialer
Outbound Calls
Predictive Auto Dialer
Premise-Based Calls
Progressive Call Dialer
Queue Management
Virtual Call Center Management
Voice Recognition Integration
Workforce Monitoring

About Etech Global Services

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”

With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with the industry best practices, QEval acts as a comprehensive solution to achieve a consistent and effortless customer as well as agent experience.

Leveraging the combination of artificial intelligence and human intelligence, QEval’s suite of call center quality monitoring solutions ensures a 360-degree view of agent performance, eases the process of providing detailed feedback, keeps track of coaching and training needs, and provides actionable insights for improving overall call center performance.

In The News

Etech Named ‘bpo Of The Year’ Runner Up At The Ccw Excellence Award
EIN News - December 17, 2021

Whitepapers & Case Studies

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