eMarketing Concepts

When we initially starting working with them I felt they did a good job helping us with our website needs.

I feel like we were taken advantage of by a company that knows most small business owners don't know how to implement SEO into their business. I wouldn't give them a cent up front after our experience.

We initially began working wtih E-marketing Concepts using them to clean up our websites domain names and all of the minutiae that was around our internet presence from years of neglect. Initially they did a good job. But then our salesman began pushing us towards SEO rebuilding our website and a whole lot of products that they offer as part of a package. I agreed because they had performed well initially upon beginning this process. After signing up with these additional services, I did not hear from anybody for the four to five weeks. I was told that they would begin work immediatly on the services that I signed up for. After I was finally able to talk to someone on my account, they admitted to dropping the ball and said they would step up everything to make us happy. But after another three weeks went by and nothing was done like they had promised I called back talk to them. I tried contacting an account rep four or five more times over the next couple of weeks trying to make sure that our online presence was being addressed. I found out the hard way that our services and online presence was NOT being addressed. Over the next several weeks, I was continually promised, lied to, promised again, and lied to again and again. After a total of 16 weeks of nothing being done with my account, and the fact that we had paid them $3,600 up front, I asked to talk to my third salesman's boss Ashley. She immediately called me and promised me that she would take care of everything immediately. This of course never happened and I never heard from Ashley again. As of writing this review, no one will return my phone calls, and if I try to call their office I am sent straight to voicemail. There's no communication from anyone at the company anymore. This is the worst abuse of a situation where somebody has lied to me and then Stole My Money without any cause or any work to show for it. This is the worst company that I've ever dealt with. As a small business owner, and someone who values every dollar we spend on marketing, I urge anyone reading this to avoid Emarketing Concepts. They clearly have a business model of taking small business owners money up front, knowing that in the end they can just ignore their clients.

This was an internet marketing company which offered four services primarily including search engine optimization, social media marketing, pay per click management all of which I was interested in for our new ecommerce start up. This was a proven company along with the other several I was looking into as the best possible candidate for this position. I was interested to learn overall value, pricing, responsiveness, guarantee and SEO knowledge especially in regards to ecommerce. I like that the company has a solid rating in the BBB currently. There were four complaints that I recall but three of four were resolved and the fourth they attempted to do so but may not have heard back from the customer. As well as several SEO case studies available on their website which were quite transparent in terms of the results they gained for their clients. I loved seeing the much detail in case studies provided and it's generally not the case to get this much depth in them which I observed in my research into several dozen companies. They seem to be very results based as well which was great.

Other than the fact they had four complaints in the BBB which was nothing to be concerned about because things happen in business and issues arise usually to do with the expectations of the customer not being managed the best possible way during the presales phase of the sale. And the fact that they have closed or attempted to close out these issues is all I need to know about their integrity. Definitely not a factor in our final decision.

This company had a lot going for it in terms of their presales strategy. I reached out initially and got a quick response from Jeremy but somehow his email got lost in the shuffle so I responded to him a bit later than I would have liked. Though he was persistent enough to reach back out. Their SEO Woorank using the Google Chrome extension was at sixty four when I checked which was a bit lower than the average of seventy five I noticed when doing this research. The low being thirty nine and the highest was ninety to give you an idea. I simply liked to see that a company selling search engine optimization is leading by example. And we ended up going in another direction as their pricing while competitive among North American based marketing providers, was beyond the scope of the current budget I have to work with especially when converting this into Canadian currency. But overall, this is a very solid company and clearly a leader in their field. I would definitely recommend getting ahold of them to learn if they are the best fit to help you grow your business.

In the beginning there seemed like a company with a plan to help their clients

Watching my rankings disappear and deflate from most search engines and not getting any benefit

I am ready to fire this company and only hanging on until I find a solution!