DiamanteDesk

COMMUNITY FEEDBACK SCORE

4.00

2 Reviews

Unverified Vendor

DiamanteDesk

Unverified Vendor

COMMUNITY FEEDBACK SCORE

4.00
2 Reviews

RANKINGS & RATINGS

RANK

37.6
Customer Service Software

61 / 516
2.2
Help Desk Software

124 / 294

ABOUT DiamanteDesk

DiamanteDesk - an independent support ticket system designed to listen to your customers and quickly react to satisfy their needs. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system. In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

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Most helpful positive review

2 people found the following review helpful

DIAMANTEDESK Review

By Eunice Joy T.

on April 3, 2022

If you are looking for a tool that has a full control and code base in the overall system then this is the tool that you might want to test .. more

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REVIEWS 2
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Maurelio Canon

Other

Level1Contributor

Member since Feb 2016
Region VIII - Eastern Visayas, Philippines

Review Distribution (1316)

Excellent (102)
Very Good (1117)
Average (97)
Poor (0)
Terrible (0)

1316Reviews

1638Helpful votes

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Maurelio Canon

Other

LEVEL 1 CONTRIBUTOR
1316 reviews
1638 helpful votes
REPLY TO REVIEW

Positive Review

Open Source and Easy to use Help desk Solution

Reviewed on April 7, 2022

Validated Review |

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This reviewer was offered an incentive for completing this review.

Used FOR: Customer Service Software in 2016

What was the best part about using DiamanteDesk?

DiamanteDesk is an open source and highly customizable software. It is very easy to use and is flexible to meet the demands of every unique business. It is based on modern technology stack such as Symphony2, PHP 5, Oro Platform and BootStrap which makes it a highly reliable, flexible and scalable program.

What would you change about your experience with DiamanteDesk?

So far, I never have encountered any major problem while I am using this product. I am amazed by how simple, easy to use and customizable this product is. I would definitely recommend this product because it is a wise alternative to the leading Help Desk Solution out there in the market.

Overall Feedback

DiamanteDesk has helped us a lot in our company by assigning support tickets to responsible departments, resource or employee and it makes it possible to redirect or reassign the tickets to a more responsible person to deal with the issues better. And because it is open source it allows software customizations according to our own business logic.

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Eunice Joy T.

Other

Level1Contributor

Member since Mar 2016
CAR - Cordillera Administrative Region, Philippines

Review Distribution (491)

Excellent (28)
Very Good (428)
Average (35)
Poor (0)
Terrible (0)

491Reviews

467Helpful votes

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Eunice Joy T.

Other

LEVEL 1 CONTRIBUTOR
491 reviews
467 helpful votes
REPLY TO REVIEW

Positive Review

DIAMANTEDESK Review

Reviewed on April 3, 2022

Validated Review |

Review Source Alert

This reviewer was offered an incentive for completing this review.

Used FOR: Customer Service Software in 2016

What was the best part about using DiamanteDesk?

Most users are looking for an open source software when it comes to help desk solution. I guess that the software DIAMANTEDESK, which is an open source software has its best part to give. One of which is its ease of use in the feature that it has. In addition to that, the customization if also great and easy to deal with.

What would you change about your experience with DiamanteDesk?

I think that there is nothing worse about this product DIAMANTEDESK. Because it offers all the possible solutions to satisfy and gives customer satisfaction for the customer. Moreover, if they can come up with additional trainings or community discussion board to discuss and share information that will be great for the users.

Overall Feedback

If you are looking for a tool that has a full control and code base in the overall system then this is the tool that you might want to test and try yourself. Not only that it is open source but it uses the latest coding base programs that a tech savvy would like to check.

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