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DiamanteDesk

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  • 4.00
  • 2 Reviews

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ABOUT DiamanteDesk

DiamanteDesk - an independent support ticket system designed to listen to your customers and quickly react to satisfy their needs. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system. In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

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About the Reviewer

Open Source and Easy to use Help desk Solution

Reviewed on April 7, 2022

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What was the best part about using DiamanteDesk?

DiamanteDesk is an open source and highly customizable software. It is very easy to use and is flexible to meet the demands of every unique business. It is based on modern technology stack such as Symphony2, PHP 5, Oro Platform and BootStrap which makes it a highly reliable, flexible and scalable program.

What would you change about your experience with DiamanteDesk?

So far, I never have encountered any major problem while I am using this product. I am amazed by how simple, easy to use and customizable this product is. I would definitely recommend this product because it is a wise alternative to the leading Help Desk Solution out there in the market.

Overall Feedback

DiamanteDesk has helped us a lot in our company by assigning support tickets to responsible departments, resource or employee and it makes it possible to redirect or reassign the tickets to a more responsible person to deal with the issues better. And because it is open source it allows software customizations according to our own business logic.

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