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Deskun

COMMUNITY FEEDBACK SCORE
4.91

11 Reviews

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Deskun

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.91
  • 11 Reviews

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ABOUT Deskun

Deskun is a multichannel helpdesk system. It is a Google Chrome extension that enables to combine multiple communication channels and process customer requests inside Gmail interface. The channels available are:
- Live chat on a website
- Messengers: Facebook, WhatsApp, Twitter, Telegram, Viber, Skype
- Any e-mail

New Deskun users are given a free trial period of 21 days, during which one can test out all the features without restrictions, and understand how many agents ($2.99 per month) and channels ($1.99 per month) will be required for business. One support agent and one channel are available for free forever.

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Most helpful positive review

4 people found the following review helpful
     

Easy to use helpdesk

By Anonymous on April 24, 2022
It's a good tool for small businesses and very effective for its price. Also Deskun support replies very quickly and helps us with any problems that appear. .. more

Most helpful critical review

There are no negative reviews on Deskun.
  • REVIEWS 11
  • POSITIVE 100% 11 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 0% 0 Reviews
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Positive Review

Good helpdesk software fit for startups

Reviewed on November 6, 2023

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Used FOR:   Help Desk Software in 2017

What was the best part about using Deskun?

Quite simple to install and deploy, doesn't require any "tech" knowledge. Works entirely within G Suite, that's what we wanted for a long time.

What would you change about your experience with Deskun?

Only works from desktops, there were several bugs that are luckily resolved. And there are not much of reporting/analytics options.

Overall Feedback

It's simple, easy to use, appears to be cost-effective. Our team is getting used to it more and more.
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Positive Review

Helpful email extension and task management solution

Reviewed on November 20, 2022

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Used FOR:   Task Management Software in 2017

What was the best part about using Deskun?

Deskun has excellent Gmail productivity features that help me stay organized with my email workflow. And managing tasks in the same interface seems really convenient to us.

What would you change about your experience with Deskun?

I'd probably add some mass mailing features, that's what I'd change, but for now, I don't see any major disadvantages

Overall Feedback

Simple, elegant, very helpful features, a must have for Gmail users. I'm glad I've started using it not only as an email extension but for task management too.
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Positive Review

Cool helpdesk, I like it!

Reviewed on November 9, 2022

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Used FOR:   Help Desk Software in 2017

What was the best part about using Deskun?

Simple, no fuss, clear interface, it's working in my Gmail! All the ticket options we need.

What would you change about your experience with Deskun?

Probably nothing, it works like a gem for us. Maybe I'd add more integrations, analytics.

Overall Feedback

So we've switched from Helpscout and have never been happier, Deskun is all we were looking for in a small business helpdesk.
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Positive Review

Good customer support tool

Reviewed on October 11, 2022

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Used FOR:   Customer Service Software in 2017

What was the best part about using Deskun?

Simple to set up and add all the channels we need, best price I've seen so far, very kind support agents.

What would you change about your experience with Deskun?

Add more statistics, enable to export tickets to a file, use Deskun from mobile when I'm on the go.

Overall Feedback

It's a cost effective tool that's now almost irreplaceable, the variety of possible communication channels is amazing, we hope for the VoIP integration and mobile app. I would recommend it to small and mid sized businesses, it would really help to cut down the costs.
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Positive Review

We use live chat from Deskun

Reviewed on September 27, 2022

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Used FOR:   Live Chat Software in 2017

What was the best part about using Deskun?

It's very simple to set up and you don't need to get used to the new interface because it's working in Gmail. The price is just great.

What would you change about your experience with Deskun?

Probably agents working place (I mean chat window in Gmail), it's a bit old-fashioned, and I lack some reporting options.

Overall Feedback

Very affordable live chat solution, I think we'll stick to it after all, though some important analytics and reporting features are missing, hopefully, we'll see it someday.
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Positive Review

Useful customer support tool

Reviewed on September 14, 2022

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Used FOR:   Customer Service Software in 2016

What was the best part about using Deskun?

I've been using Deskun for a while and the product keeps improving, new features are added constantly. Deskun team listen to your ideas and implement features you need. If I'm having issues, the help is always here in time.

What would you change about your experience with Deskun?

I'd probably made it easier and more obvious to set up for newbies, honestly, at first, I was a little confused. If I weren't stubborn enough I'd probably abandon the setup.

Overall Feedback

It's a great and useful software that we rely on. Can't even imagine our daily support routine without Deskun now.
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Positive Review

Useful customer service tool

Reviewed on September 8, 2022

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Used FOR:   Customer Service Software in 2017

What was the best part about using Deskun?

Best part of Deskun is flexible pricing and really affordable prices. Deskun support works fast and effective.

What would you change about your experience with Deskun?

It works only in Google Chrome which is a limitation to some of the team members who use Safari or Firefox.

Overall Feedback

It's a useful tool for processing customer inquiries, especially with all the given messenger integration. Sometimes I lack the reporting and analytics features and mobile version of Deskun. Overall it's a decent software for its price.
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Anastasia Vereshchagina

Anastasia Vereshchagina

Thanks for the feedback. We are working on Deskun web version, it will be available in all browsers.
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Positive Review

Great helpdesk

Reviewed on August 30, 2022

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Used FOR:   Help Desk Software in 2017

What was the best part about using Deskun?

The price for such solution. It's the lowest I've seen so far. Great set of features, lots of intergations with messengers, even with WhatsApp.

What would you change about your experience with Deskun?

I would like to have a mobile version of Deskun and extension for Safari browser.

Overall Feedback

Overall impression is great. Deskun is really easy to set up and integrate with messengers. There are constantly new features added, it becomes more functional. I like the flexible pricing.
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Anastasia Vereshchagina

Anastasia Vereshchagina

Thank you, Brian. The Deskun cross-platform web app is on the way!
Reply

Positive Review

Decent task management solution for a freelancer

Reviewed on May 10, 2022

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Used FOR:   Task Management Software in 2016

What was the best part about using Deskun?

Deskun is easy to use, and it integrates into Gmail really well. No annoying tabs, no tons of colored boxes, that's what I like about Deskun.

What would you change about your experience with Deskun?

There's certainly a lack of mobile app, you can't always have access to your laptop. Also, I'd add Gantt chart to see my projects in process.

Overall Feedback

I'd recommend Deskun for freelance entrepreneurs, especially for ones with multiple projects like myself. Deskun helps me not to get lost in many tasks I have, and it's convenient so manage tasks and communicate with contractors in one place.
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Anastasia Vereshchagina

Anastasia Vereshchagina

Thank you, Ksenia.
Reply

Positive Review

Good helpdesk

Reviewed on April 25, 2022

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Used FOR:   Customer Service Software in 2016

What was the best part about using Deskun?

It was really easy to deploy, and since our support team uses G Queues, Deskun was the perfect solution for us. What I like about it, is that it doesn't ruin familiar G Queues intarface.

What would you change about your experience with Deskun?

I would like to add knowledge base, I think customer support systems should have it.

Overall Feedback

I'm pleased with this software and it's features, if there are any bugs, we immediately contact their support and they fix it really quickly. Good product and very low price. It's got my recommendation.
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Anastasia Vereshchagina

Anastasia Vereshchagina

Hi! Thanks for the feedback. We are planning to implement the knowledge base feature.
Reply

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