CTI Group Product info

Unverified Vendor

COMMUNITY FEEDBACK SCORE

0.00
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RANKINGS & RATINGS

RANK

1.3
Call Accounting Software

22 / 56
1.3
Call Recording Software

34 / 84
1.3
Customer Experience Software

65 / 178

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Key Facts

Ideal For Mid-Sized Business
Deployments Cloud
Price Low
Free Trial
Offers Training
Free Version
Support

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CTI Group Features

By-Extension Reports
Call Collection Monitoring
Call Duration Data
Call Receiver Logs
Call Tracking
Call Volume Data
Caller Identification Feature
Inbound Reports
Outbound Reports
Talk Time Monitoring
Unattended Calls

Call Recording Bookmarking
Call Retrieval
Call Sharing Option
Distributed Call Processing
Document and Data Retention
Email Recording Tool
Event Triggered Call Recording
File Transfer Feature
On-Demand Call Recording
Scheduled Call Recording
Screen Capture Recording
Video Call Recording Utility

Action Monitoring
Customer Categorization
Customer Email Reports
Email Survey Manager
Employee Feedback Management
Reporting and Analytics
Text Analytics
Trend Analytics
User Friendly Dashboard

About CTI Group

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