CronSights

I like its time tracking capabilities that’s within Salesforce that provide important information how much time agents are spending while working on cases. We also have realized Agent productivity as we have been able to integrate data into our eWorkforce Management Software. This has offered a more accurate workload forecasting.

The time tracking capability is quite limited to know how much time an agent is spending with the case as an active tab. That is why this has the potential to become inaccurate when agents sit on the screen but are working on other support issues. However, that is just one. This tool is quite flexible.

Before I don’t have any idea on how much time our agents are spending time on sales. But now, we are already able to measure our time spent within opportunities, cases and more and through that we were also able to resource more and more projects. This is a very effective tool.

There was nothing best. We had a terrible experience with customer support. This is the first time I saw rude people handling issues in a very unprofessional manner.

Train the current employees of Cronsights to handle customers better and to be polite in communication.

I wish I could give them a negative 100 on NPS. I will not suggest this package to anyone. The moment things go wrong, you will expect a rude person to come and say rude things. So better develop your own solution and sat good bye to extremely poor support from Cronsights.

This is one of the software that I have tried to and I am really amazed on its capability integrated with Salesforce. What I mean by this is that the tracking capability is really powerful that it can quantify how lengthy does the support team can work on the cases given.

I cannot say much about the worst part of this tool since I just found one. That is its capacity that is bounded on how much time can one support spends with the case. For short, there is a limit when it comes to time tracking which may sometimes cause some inconsistencies on their work done like are they really doing their job.

Overall comment about this software is still satisfying. Small to middle size companies can take a try with this software if it will match the needs that they have for their businesses. Observe all the features and test it out. This might be the software that can help you increase ROI.