CronSights

This is one of the software that I have tried to and I am really amazed on its capability integrated with Salesforce. What I mean by this is that the tracking capability is really powerful that it can quantify how lengthy does the support team can work on the cases given.

I cannot say much about the worst part of this tool since I just found one. That is its capacity that is bounded on how much time can one support spends with the case. For short, there is a limit when it comes to time tracking which may sometimes cause some inconsistencies on their work done like are they really doing their job.

Overall comment about this software is still satisfying. Small to middle size companies can take a try with this software if it will match the needs that they have for their businesses. Observe all the features and test it out. This might be the software that can help you increase ROI.