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ClickHelp

COMMUNITY FEEDBACK SCORE
4.95

78 Reviews

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ClickHelp

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.95
  • 78 Reviews

RANKINGS & RATINGS

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ABOUT ClickHelp

ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal!

Here is how ClickHelp makes your tech writing more effective:

* Easy to use WYSIWYG topic editor, as well as HTML source mode.
* Simple customization with a block-based Home page editor.
* Single-sourcing and content reuse.
* In-depth analytics and reporting.
* Readability scores and metrics.
* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc.
* Markdown access
* Translation ecosystem to create multi-language documentation.
* Machine translation support.
* API features.
* Swagger/OpenAPI Definition import.
* RTL language support.
* Audit trail and IP Allowlist for enhanced security.
* Optional block-based topic editor.
* Automated domain management.
* AI assistants: WriteAssist, AnswerGenius, AskYourDocs.
* Two-Factor Authentication
* MCP server
* Multi-site setup

Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, DeepL, YouTube, and much more.

Work for ClickHelp? Manage Profile

Most helpful positive review

12 people found the following review helpful
     

Flexible documentation tool, friendly team

By Bradley Nice LinkedIn on April 7, 2022
Reliable and flexible solution, solved our online documentation problems. I created and published the first version of my user manual within a couple of weeks - just basic information, but anyway .. more

Most helpful critical review

There are no negative reviews on ClickHelp.
  • REVIEWS 78
  • POSITIVE 100% 77 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 100% 1 Reviews
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Positive Review

Excellent platform for our User documentation

Reviewed on December 4, 2025

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Used FOR:   Document Management Software in 2024

What was the best part about using ClickHelp?

Click Help enables us to provide user documentation to our clients via an online portal. It enables us to easily embed videos and KB articles, so our Customers have a single platform for all of their questions.

What would you change about your experience with ClickHelp?

Integration with Freshdesk was complicated so we decided to skip this.

Overall Feedback

We experience Click Help as a reliable platform. In case we have questions or issues, Support has proven to be very responsive.
LinkedIn
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Positive Review

Full control over Online Help with Restricted Access

Reviewed on March 11, 2024

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Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

I can use ClickHelp everywhere, just need a browser and Internet connection. The Restricted Access functionality is very nice, I give my clients access to the documentation for their review. They review online, and tell me what needs to be tweaked. I can export to a number of output formats, depending on what output every client needs. Their tech support is very helpful, and can always assist me with any question even during weekend!

What would you change about your experience with ClickHelp?

Can't even imagine right now - great product, very responsive tech support, I love it! Would probably like additional ready documentation templates to use - they offer 6 right now, and would be nice to have a larger library. Anyway, I have built my own templates already, so not a big deal.

Overall Feedback

First of all I save time, and this is a huge benefit on its own! I create the docs online, from any computer, even during business trips. I give my clients a password-protected online version to check, and then I can quickly make edits based on the client feedback. Also, I save budget, since I can use one tool to create a number of outputs - CHM, Web Help, PDF, MS Word. I don't use the ePub output yet, but I am sure the time will come!
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Positive Review

Simple, very quick startup, love it!

Reviewed on March 4, 2024

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Used FOR:   Help Authoring Software in 2020

What was the best part about using ClickHelp?

We wanted to get on-line, quick. We looked at much larger products, but decided that ClickHelp was the fastest, simplest way. Haven't looked back.

What would you change about your experience with ClickHelp?

I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes.

Overall Feedback

We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really!
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Positive Review

Super satisfied

Reviewed on March 4, 2024

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Used FOR:   Help Authoring Software in 2020

What was the best part about using ClickHelp?

ClickHelp is very easy to use, and the support is legendary.

What would you change about your experience with ClickHelp?

I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes.

Overall Feedback

We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really!
LinkedIn
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Positive Review

Awesome Product and Great Customer Service

Reviewed on February 11, 2024

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Used FOR:   Help Authoring Software in 2018

What was the best part about using ClickHelp?

Our company has many software products and supporting user guides and manuals. With no standardization in place we were looking for an on-line solution to improve the overall look and consistency of our user guides and installation manuals. After reviewing several of the leading Help Authoring Tools (HAT) on the market, we decided on ClickHelp. Several key features of ClickHelp made our decision easy: *Web Based Authoring (no local software install) *Automatic Language Translation (we have clients all around the globe) *Multi-Author Capability (collaboration) *Price

What would you change about your experience with ClickHelp?

No changes at this time. We are very happy with the product. Highly recommend ClickHelp for document authoring.

Overall Feedback

The customer service and support from ClickHelp and Alexander were top notch. Highly recommend this product for companies looking for standardized documentation.
LinkedIn
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Positive Review

Efficient Documentation

Reviewed on January 10, 2024

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Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

Clickhelp is an easy to use documentation tool. Its cloud feature helps synchronization between the team members

What would you change about your experience with ClickHelp?

It would have been great if we were able to upload the video format of the content. I feel the visual help video will be more effective in addition to the text help.

Overall Feedback

Clickhelp is a user friendly and flexible tool. Their regular feature updates and help tutorial makes it much easier to use the tool.
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Positive Review

Efficient Documentation

Reviewed on January 3, 2024

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Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

ClickHelp is an easy to use documentation tool. Its cloud feature helps synchronization between the team members

What would you change about your experience with ClickHelp?

It would have been great if we were able to upload the video format of the content. I feel the visual help video will be more effective in addition to the text help.

Overall Feedback

ClickHelp is a user friendly and flexible tool. Their regular feature updates and help tutorial makes it much easier to use the tool.
LinkedIn
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Positive Review

Incredibly capable and flexible

Reviewed on November 7, 2023

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Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

The content editor is extremely easy to use while still being very feature rich. It's easy for a broad range of skill sets to use the system and then generating documentation in multiple formats is straight forward and extremely accurate. We've leveraged the ClickHelp API to incorporate product documentation into our automated build process as well, which generates dozens of resultant documentation deliverables automatically into our release process.

What would you change about your experience with ClickHelp?

I'll add 40 chars here because it's required, but it's very hard to single out anything really negative about ClickHelp. The capabilities we leverage are all very solid.

Overall Feedback

The ability to generate many slightly different documentation sets for the various product releases had become unmanageable with traditional tools. Our ability to collaborate was also non-existent. ClickHelp addressed all of these issues with ease.
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Positive Review

I would totally recommend this tool

Reviewed on October 31, 2023

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Used FOR:   Help Authoring Software in 2022

What was the best part about using ClickHelp?

Here are some points that I like: Plenty of customization options like portal style, domain name, favicon, colors and backgrounds, custom fonts Flexible editor with quick access to the html editor Index Keywords and Taxonomy feature help us organize documentation more thoroughly Code highlighting possibilities Check spelling

What would you change about your experience with ClickHelp?

It’d be great to see some new ready-to-use doc templates.

Overall Feedback

It’s great that ClickHelp supports machine translation, I think it’ll be useful for us in the future.
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Positive Review

I'm a satisfied user

Reviewed on October 19, 2023

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Used FOR:   Help Authoring Software in 2022

What was the best part about using ClickHelp?

The best part of using ClickHelp is that this tool allows a user to set different documentation visibility levels. Here is how it works: I can assign different permissions to different readers, and when they log in, they will have access only to the docs I allowed. It makes my writing more effective since I’m working on different projects.

What would you change about your experience with ClickHelp?

There is nothing I would want to change. I far, it's very useful for me

Overall Feedback

It’s great that ClickHelp is such an intuitive tool - it took 15 minutes to get a portal and start writing.
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