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ClickHelp

COMMUNITY FEEDBACK SCORE
5.00

5 Reviews

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ClickHelp

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COMMUNITY FEEDBACK SCORE

  • 5.00
  • 5 Reviews

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ABOUT CLICKHELP

ClickHelp is a modern browser-based documentation tool to create online user manuals, as well as printed documents in various formats. It is provided as a cloud service, no installation needed - sign up and get your own online documentation portal. ClickHelp is used by software companies all over the world to create online user manuals, knowledge bases, help files, FAQs, tutorials and publish them instantly in their portal, or export to a number of formats. ClickHelp is easy to setup and use - no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows and Linux. This makes it easy to author your documentation from any place in the world. It can import content from Microsoft Word, HTML, RTF, CHM, ODT, etc. Can export to CHM, HTML 5 Web Help, PDF, DOCX, etc. This documentation tool has all the powerful features you may need for larger projects: * Responsive mobile UI to deliver online docs on tablets and smartphones. * Beautiful ready to use documentation templates and portal designs. * Powerful CSS-based content styling. * Context Help engine to add context help element to your web applications * Easy to use WYSIWYG topic editor, as well as HTML source mode * Unlimited version history for each topic * Dynamic content support for single-sourcing - snippets, variables, conditional Blocks * Password-protected online help * Signle Sign-On support for Google, Microsoft Azure AD, Salesforce and custom OpenID Connect providers

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Most helpful positive review

10 people found the following review helpful
     

Flexible documentation tool, friendly team

By Bradley Nice on April 7, 2017
Reliable and flexible solution, solved our online documentation problems. I created and published the first version of my user manual within a couple of weeks - just basic information, but anyway .. more

Most helpful critical review

There are no negative reviews on ClickHelp.
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Positive Review

Amazing tool for freelance technical writers

Reviewed on September 15, 2017

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Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

What I enjoy the most about ClickHelp is the functionality of the product, particularly the content migration feature, and the support team.

What would you change about your experience with ClickHelp?

During the first days of the trial period I felt a bit confused about the interface of the product. It took me awhile to get used to it.

Overall Feedback

Please note that I use ClickHelp for my personal needs as a freelance technical writer, not for corporate needs! I've been using ClickHelp for almost 4 months now (30-days trial period included). I enjoyed the opportunity to play with the product during the trial period and decide whether it suits my needs. The functionality of the product was beyond my expectations. One of the features that I like the most is content migration: you can save documentation in Word, PDF, CHM and HTML5 Web Help formats. Also I had to deal with the support team a few times and I was fully satisfied with the time of their response and the information they'd provided.
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Positive Review

Great collaboration tool for technical writers

Reviewed on June 6, 2017

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Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

I work in a distributed team of four technical writers that deliver six projects, and ClickHelp serves the purpose really well. The topic workflow, review comments, history of changes, ToC filtering - exactly what makes our lives easier. I worked with some desktop tools in the past, and was a little worried about using an online tool. But things are working well!

What would you change about your experience with ClickHelp?

Maybe we would benefit from some advanced branding/styling without using CSS. The basic content style is easy, like in office programs. But I'd use some centralized styling that would not require CSS knowledge. Anyway, I am learning CSS and this should not be an issue in a few months :)

Overall Feedback

Stable online tool, a lot of teamwork features we use. I would also praise tech support - very professional answers, timely and accurate. I would certainly recommend ClickHelp to anyone who would like to create an online documentation website and have a way to generate printed manuals as well.
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Positive Review

Password-protected user manuals with ease

Reviewed on May 25, 2017

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Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

My task was to create online documentation for the company clients, but have it protected with a password for various reasons. I explored both help authoring tools and CMS solutions, and figured out ClickHelp does what I need in the most efficient way. I can give access to a specific user guide for a specific end-user. This helps us do both: protect final released content, and provide early access to some of the manuals during Beta programs.

What would you change about your experience with ClickHelp?

Initially, the Power Readers list did not have any search or filtering. So, when the number of users grew to hundreds, it became hard to find users. Thanks to the Roles feature, I did not have to set up access for every user - just assign a role. But now the user list has filtering, and it's nice!

Overall Feedback

I am in a good shape with my documentation process now, and ClickHelp saves me a lot of time - things are done easily. I can quickly make changes to the published versions if someone reports typos. The export feature is nice too, I create three formats of my user guide from the same project!
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Positive Review

Create online help for software

Reviewed on May 24, 2017

Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

Good experience with: import of my content from MS Word; working in a web browser; talking to their Support while learning ClickHelp. Quite satisfied with this solution, exactly what I am looking for when starting our user documentation project.

What would you change about your experience with ClickHelp?

I would add a lighter skin for the projects list page. Got used to their dark UI on that page, but would be nice.

Overall Feedback

Very good alternative to desktop help authoring tools, and especially to MS Word and Google Docs that we used in the past. Topic authoring appears to be a nice solution to the team authoring when creating docs. The UI is very responsive and nice.
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Positive Review

Flexible documentation tool, friendly team

Reviewed on April 7, 2017

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Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

A few things - I can write documentation and publish the final content in the same tool and in minutes! Sales and support are friendly and responsive - I got all answers quickly. And the tool has all the features I need, and even some that I plan to use in the future as the documentation grows!

What would you change about your experience with ClickHelp?

Would be nice to have JIRA integration to track tasks and link documentation issues to topics. But the product is evolving and I am sure they will implement this at some point.

Overall Feedback

Reliable and flexible solution, solved our online documentation problems. I created and published the first version of my user manual within a couple of weeks - just basic information, but anyway very useful to our clients and prospects. A huge benefit for the documentation process is that I create, publish and update the docs on my own in my ClickHelp portal when I need this. I don't have to ask my web guy to upload any files. This saves me hours of work!
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