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ClickHelp

COMMUNITY FEEDBACK SCORE
4.93

14 Reviews

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ClickHelp

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COMMUNITY FEEDBACK SCORE

  • 4.93
  • 14 Reviews

RANKINGS & RATINGS

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ABOUT CLICKHELP

ClickHelp is a modern browser-based documentation tool to create online user manuals, as well as printed documents in various formats. ClickHelp is easy to set up and use - no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. ClickHelp is used by software companies all over the world to create online user manuals, knowledge bases, help files, FAQs, tutorials and publish them instantly in their portal, or export to a number of formats. This documentation tool has all the powerful features you may need for larger projects:
-Password-protected online help.
-Easy importing and exporting. The most popular formats like HTML, CHM, PDF, DOCX, DOC, RTF, EPUB, etc. are supported.
-Powerful Full-Text Search. ClickHelp has its own patented full-text search that helps you and your readers find topics easily.
-ClickHelp has internal analytics that will help you measure team performance metrics and analyze end-user behavior statistics.
-Context Help engine to add context help elements to your web applications.
-Powerful CSS-based content styling.
-Easy to use WYSIWYG topic editor, as well as HTML source mode.
-Dynamic content support for single-sourcing.
-Single Sign-On support for Google, Microsoft Azure AD, Salesforce and custom OpenID Connect providers.
-Taxonomies. You can create hierarchic index keyword lists for every topic that makes searching for necessary topics easier.
-Readability Scores and Metrics.
-Agile Help Authoring.
-Comfortable navigation inside user manuals.
-Features for reusing content.
-Easy code inserting.
-Beautiful ready to use documentation t..

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Most helpful positive review

12 people found the following review helpful
     

Flexible documentation tool, friendly team

By Bradley Nice on April 7, 2017
Reliable and flexible solution, solved our online documentation problems. I created and published the first version of my user manual within a couple of weeks - just basic information, but anyway .. more

Most helpful critical review

There are no negative reviews on ClickHelp.
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Positive Review

A perfect tool for documentation

Reviewed on May 7, 2019

Validated Review   |  
Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2019

What was the best part about using ClickHelp?

ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc. I have been able to use different templates for different deliverables and have been able to increase user readability and retention.

What would you change about your experience with ClickHelp?

I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc.

Overall Feedback

A great tool for creating content. ClickHelp also provides a way to create a landing page for your doc sets. If you are planning to move to another Help Authoring tool, do explore ClickHelp.
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Positive Review

Exactly what I needed

Reviewed on August 3, 2018

Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

What I enjoy the most about ClickHelp is Win and Mac support, multi-format import & export opportunities, a customizable password-protected doc portal, simple MS Word-like WYSIWYG editor. There's also amazing customer support that responds in a few hours.

What would you change about your experience with ClickHelp?

I think the only drawback here is the price, which is a bit too high in my opinion. On the other hand, it is reasonable enough, because comparing to other HATs ClickHelp requires no maintenance.

Overall Feedback

I've been working with ClickHelp for about 8 months + free trail period and during that time I never thought of switching to another help authoring tool. ClickHelp has everything that I need + even more advanced features and opportunities that haven't used yet like translation and SEO features.
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Positive Review

It's actually enjoyable to work with this product and its support team

Reviewed on August 2, 2018

Validated Review   |  
Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

The ClickHelp product is intuitive and easy to use, yet robust and feature-rich. We're delighted with how fast and accurate the import process is, and with the ease of authoring, reviewing and publishing our documentation. The ClickHelp team has surpassed any expectation I had in terms of professionalism, responsiveness, friendliness, and the prompt delivery of quality support. I highly recommend ClickHelp!

What would you change about your experience with ClickHelp?

Nothing really - we have turned in a few enhancement requests but nothing major at all.

Overall Feedback

Our training and product documentation was scattered all over our repository. "Where's the latest product guide for ___?" was a common question. Now we have our documentation readily available for access by both our customers and internal resources; ClickHelp is our "one-stop shop". Being able to set permissions and visibility of publications is another key benefit, as is the ability to continuously improve and re-publish.
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Melissa, thank you for your great review! We are happy to hear you like both the tool and the service we provide!
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Positive Review

Intuitive, hit-the-ground-running product, with great support!

Reviewed on April 27, 2018

Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2018

What was the best part about using ClickHelp?

Having tried out several others, ClickHelp was the most intuitive and easy to use, plus it offers reviewer workflow that many competitors do not. They have several how-to videos but I didn't need many of them because the layout is elegant and easy to figure out. Of course I had a few questions, and our account rep was very responsive and helpful. Likewise I found a few small bugs but support fixed them within days both while we were still in trial and after purchase. Since it's hosted, the fixes were immediately applied to our portal, so no cumbersome installs to get a feature fixed. It was also very easy to import an existing Word doc, maintained styles, auto-separated into the appropriate topics, then re-exported to Word looking very similar to original.

What would you change about your experience with ClickHelp?

Every once in a while it does seem to run a little slow. For example, I may be editing multiple topics, navigating around a lot, and sometimes when I click "Unlock & Edit" on a topic it might hang. I usually have to go back to the dashboard and try again a time or two, and then it keeps working. Also reviewer process is a bit clunky, but otoh, very few competitors even have this feature.

Overall Feedback

We were really able to hit the ground running with this product and have been using it every day.
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Positive Review

ClickHelp Gets Better and Better

Reviewed on March 1, 2018

Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

The best part is ClickHelp Support. That team is by far the most responsive support staff I've ever contacted. Second best is ClickHelp's continuous improvement. The app gets an update several times a year; and ClickHelp developers not only expand the feature set and improve performance every time, but they also pack as many client requests in each release as possible!

What would you change about your experience with ClickHelp?

I hope for the ability to host multiple TOCs per project, so that I can build separate TOCs for each audience/output.

Overall Feedback

As a SAAS authoring tool, ClickHelp ranks among the best for its feature set and support.
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Positive Review

Awesome Product and Great Customer Service

Reviewed on February 11, 2018

Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2018

What was the best part about using ClickHelp?

Our company has many software products and supporting user guides and manuals. With no standardization in place we were looking for an on-line solution to improve the overall look and consistency of our user guides and installation manuals. After reviewing several of the leading Help Authoring Tools (HAT) on the market, we decided on ClickHelp. Several key features of ClickHelp made our decision easy: *Web Based Authoring (no local software install) *Automatic Language Translation (we have clients all around the globe) *Multi-Author Capability (collaboration) *Price

What would you change about your experience with ClickHelp?

No changes at this time. We are very happy with the product. Highly recommend ClickHelp for document authoring.

Overall Feedback

The customer service and support from ClickHelp and Alexander were top notch. Highly recommend this product for companies looking for standardized documentation.
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Positive Review

Efficient Documentation

Reviewed on January 10, 2018

Validated Review   |  
Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

Clickhelp is an easy to use documentation tool. Its cloud feature helps synchronization between the team members

What would you change about your experience with ClickHelp?

It would have been great if we were able to upload the video format of the content. I feel the visual help video will be more effective in addition to the text help.

Overall Feedback

Clickhelp is a user friendly and flexible tool. Their regular feature updates and help tutorial makes it much easier to use the tool.
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Positive Review

Efficient Documentation

Reviewed on January 3, 2018

Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

ClickHelp is an easy to use documentation tool. Its cloud feature helps synchronization between the team members

What would you change about your experience with ClickHelp?

It would have been great if we were able to upload the video format of the content. I feel the visual help video will be more effective in addition to the text help.

Overall Feedback

ClickHelp is a user friendly and flexible tool. Their regular feature updates and help tutorial makes it much easier to use the tool.
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Positive Review

ClickHelp was the perfect choice for our documentation portal!

Reviewed on October 29, 2017

Validated Review   |  
Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2016

What was the best part about using ClickHelp?

It was very easy to use and I was able to import all of our Word-based documentation directly into ClickHelp.

What would you change about your experience with ClickHelp?

ClickHelp was very open to all suggestions that I made about the software and some of the requests were implemented by ClickHelp in the first few months of using the software.

Overall Feedback

ClickHelp was very easy to use and we were able to get our documentation portal up very quickly. The import function worked as expected. ClickHelp Support is phenomenal, they provide the best support I have ever received from a software company.
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Julie, thank you for your great feedback! Happy to hear you like ClickHelp!
Reply

Positive Review

Amazing tool for freelance technical writers

Reviewed on September 15, 2017

Validated Review   |  
Review Source

Organic - Unincentivized.

Used FOR:   Help Authoring Software in 2017

What was the best part about using ClickHelp?

What I enjoy the most about ClickHelp is the functionality of the product, particularly the content migration feature, and the support team.

What would you change about your experience with ClickHelp?

During the first days of the trial period I felt a bit confused about the interface of the product. It took me awhile to get used to it.

Overall Feedback

Please note that I use ClickHelp for my personal needs as a freelance technical writer, not for corporate needs! I've been using ClickHelp for almost 4 months now (30-days trial period included). I enjoyed the opportunity to play with the product during the trial period and decide whether it suits my needs. The functionality of the product was beyond my expectations. One of the features that I like the most is content migration: you can save documentation in Word, PDF, CHM and HTML5 Web Help formats. Also I had to deal with the support team a few times and I was fully satisfied with the time of their response and the information they'd provided.
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Anastasia, thank you for sharing your experience with us! We are doing our best to improve ClickHelp UI in the next update, we're sure you will like it!
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