ChannelAdvisor

I am still fairly new to the company, but so far the knowledge I am dealing with and the professionalism is A+

Still learning the software, but start up and launch time is slower than what I had hoped for. The scheduled conference calls are once a week, and leaves me waiting for next conference call before I can move forward. Is a large investment to be waiting. Still very happy we made the decision.

Excited for the growth I anticipate for my company, and I feel my e-commerce has endless possibilities now thanks to this move

The ability to unify your marketplaces and focus your efforts on a cohesive plan to maximize your visibility and growth.

Phone support. Sometimes it's slightly more difficult to explain things over email, however, the SSC does a pretty good job at fulfilling requests quickly.

I wouldn't change a thing. ChannelAdvisor has been an integral part of our growth and success.

The Managed Services Team has been a fantastic partner. The team and their expertise is what we value the most from the platform.

Better self-service toolset - a lot of information is available, but it is sometimes hard to find.

ChannelAdvisor has been a great partner for us. They have enabled us to rapidly scale our business with one integration - saving us weeks of effort.

The ability to manage inventory and listings across different platforms. It is nice to be able to edit the listings once instead of on all platforms.

I would have shut down my store before trying to onboard to get it all set up correctly first then go live This would have helped immensely.

Difficult to get started but mostly due to my data. Great once we got it all up and running.

They offer an endless number of widgets and tools to help you improve your business.

Sometimes is really hard to keep on track with all the tools they offer. The platform is not user-friendly, and sometimes if you are not trained may get confused.

The platform has all what you need to improve your CSEs, the experts definitely know what they are talking about and help a lot with the understanding of the software.

Several different modules within the platform gives you great visibility into how your business is performing.

Not much that I can think of, their customer service is top notch and responses are always fast as well as resolutions.

The platform is very user friendly and allows quick access to multiple marketplaces to increase your reach to the e-comm world.

Channel Advisor is the way to go. Forget all the others. ChannelAdvisor is a one stop shop and its super easy to integrate with. I literally integrated with 5 different market places in one week. If it wasn't for ChannelAdvisor, it would've taken about 5 months to integrate. This is by far the best choice to make.

Maybe they can make uploading images a little easier, other than having to import the images one by one, they can import many folders at a time.

Great system for anyone trying to expand their business. I honestly Do not know how I could have managed expanding my business with ChannelAdvisor. I would recommend to anyone and everyone, you will not be disappointed with ChannelAdvisor. I love how super easy it is to upload products on different channels.You do it with literally two or three clicks. Then your whole catalog is uploaded.

ChannelAdvisor's technology is quite good and we surely wouldnt perform well in the market without the help of ChannelAdvisor. It is centralized, but flexible. Its ability to automatically integrate refunds, order pick ups, payments etc. is very valuable. Item Management is the only way to go when stream lining listings on numbers of marketplaces.

I must say, the Customer Support is quite not good. Once a ticket has been opened, you can expect answers like 'we need to consult this issue to our engineers' which sometimes take some days or even weeks. And it is quite frustrating. We can even get faster answers through forums rather than Customer Support.

ChannelAdvisor is an all in one package for retailers. This app helps retailers to communicate with their customers with ease and using world class technology and management expertise. It is best for streamlining selling in thrid party market places. It is a must have and has helped us increase our growth and volume.

I saw no benefits when using ChannelAdvisor. In theory, a unified system would be nice. However, four months in and this still has not been set up. If anything things are worse now then previously.

The customer service / support is non existent and software is extremely slow for a completely online based solution.

My frustration with Channel Advisor has led me to the point, where I am having to post a second review on an alternative website, to emphasise to others not to make the same mistake I did. One would think that after having inventory descriptions of 1000's of items deleted, sales dropped and a persistent lack of communication, things could only get better. Wrong! After posting expressing my story on another popular review website, Channel Advisor did finally contact me to sort out the issues. However, this must have just been an attempt to get me to remove the negative review, as it has now been 4 months since signing up with them and still my Amazon site is not live. The technical issues are never ending with the most recent occurring with a request to revert the eBay marketplace back to its original settings. Simple Enough? Apparently not as there is now a clash between Channel Advisor and eBay causing errors in loading images, for ALL products in the inventory. With Christmas fast approaching, I can't believe that this is even happening. Their solution to the problem? Fix all 5000 listings, one by one. But, even that is not as simple as it may seem as I am also unable to revise listing. So I guess I am meant to just sit here and watch my sales drop as "opening a case" with Channel Advisor has yielded no response. In hindsight, I question my decision of signing up with Channel Advisor as the software is simply inferior to eBay, which is more fluid, rapid and intuitive. Also, for anyone still in two minds if you look at their terms & conditions and read the "limitation of liability clause" you'll notice the biggest warning sign you need. "IN NO EVENT WILL CHANNELADVISOR OR ITS AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY OTHER PERSON, WHETHER IN AN ACTION IN CONTRACT OR TORT."

ChannelAdvisor is a cloud based software that works in almost all operating systems. The setup of this software is very easy. Installation process will not take you long. Nothing else is needed and once you are done with the installation, you are free to go. The user interface is very intuitive. With ChannelAdvisor, your business will enjoy better visibility on the web. This software has the ability to automatically integrate refunds, order pick-ups etc. This software helps retailers to communicate with customers with ease. It saves a lot of time. ChannelAdvisor is affordable. Actually it is cheap compared to other software that offer the same services. This software is suitable for both small and medium sized firms. This software will not give you problems starting up. They provide a very detailed documentation that will help you understand how the software works. The customer support service is available 24/7 to help incase need arises. ChannelAdvisor offers a free 30 day trial version. You can try this out and see if the software will meet your needs before going ahead to purchase it. ChannelAdvisor is an all in one e-commerce solution that provides business owners with the data they need. This software will increase your online marketing and make your business stand out.

Everything with ChannelAdvisor works well. This software is one of a kind. However, you may experience some few problems while using it. Whenever you get any problem, you can contact their customer support team for help.

The general performance of this software is very good. They also have a mobile app and this means you can use it from any place and manage your online business effectively. This is the right software to buy.