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Callcap

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 3.89
  • 9 Reviews

RANKINGS & RATINGS

RANK
  • 37.8
    Call Recording Software
    11 / 84
  • 6.8
    IVR Software
    13 / 74
  • 39.8
    Call Tracking Software
    18 / 75
  • 6.8
    Customer Experience Software
    49 / 178
  • 6.8
    Call Center Software
    65 / 304

ABOUT Callcap

We’re a leader in helping businesses deliver excellent customer experiences through call tracking and monitoring solutions.


We’ve been around since 2001. We started our company as the first call measurement company to provide real-time complete caller data and a recording of the call. Since then, we’ve continued to deliver new, useful tools designed to help you serve your customers as well as you can and regain control of your company.

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About the Reviewer

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Brian Owade

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Level1Contributor
  • CrowdReviews.com member since May 2016
  • Kenya

Review Distribution (507)

  • Excellent (236)
  • Very Good (258)
  • Average (12)
  • Poor (1)
  • Terrible (0)
507Reviews
103Helpful votes
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Brian Owade

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  • Level 1 Contributor
  • Point 507 reviews
  • Thumb 103 helpful votes
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Call Recording Is Made Easy With Callcap

Reviewed on June 11, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Callcap?

Callcap is a cloud-based call recording software. It offers high quality service that will bring a big positive change on your business. The software can work with almost all operating systems. The setup of this software is very easy. You will not spend much of your time on the installation process. This software has an intuitive user interface. A call is recorded exactly as it is. There are no errors in the call recording feature. This software is highly customizable. You will be able to set it according to your own needs. Their customer support service is available. They can be reached through the email. This software is very effective for having customer relationship management. Callcap offers video tutorials that will help you understand how the different features work. With Callcap, you will be able to record calls, manage call numbers and many other things. This software is one of a kind. The customer support service is available 24/7. Whenever you encounter any problem using this software, you can easily contact them for help. Callcap has a free trial version. You can test it and see if the software will meet your needs before going ahead and purchasing it.

What would you change about your experience with Callcap?

This software is sometimes slow especially when other applications are running. This might inconvenience the user. In addition, it may not record many calls at ago.

Overall Feedback

The overall performance of Callcap is good. This software has been available for a long while and it has always offered good services. If there is anyone looking for a good call recording software, then Callcap is worth giving a try.

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