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COMMUNITY FEEDBACK SCORE

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  • 0 Reviews

RANKINGS & RATINGS

RANK
  • 3.2
    Contact Management Software
    68 / 158
  • 3.2
    Customer Engagement Software
    107 / 260
  • 3.2
    Call Center Software
    107 / 304
  • 3.2
    Customer Service Software
    246 / 529
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Key Facts

  • Ideal For Small, Mid-Sized Business, & Enterprises
  • Deployments Cloud, Desktop
  • Price Low
  • Free Trial
  • Offers Training
  • Free Version
  • Support

Bright Pattern Alternatives

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    San Francisco, California
  • Kayako
    London, United Kingdom
  • PlanPlus Online
    Salt Lake City, Utah
  • Call Center for Skype
    N/A, N/A
  • POSS - Police Officer Scheduling System
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Compare Bright Pattern to ...

Bright Pattern Features

  • Check Activity Monitoring
  • Check ALM Task Management
  • Check Appointment / Schedule Management
  • Check Contact Logs
  • Check Contact Sharing
  • Check Customer Portal
  • Check Email Marketing Management
  • Check Group Tracking
  • Check Lead Management Feature
  • Check Prospecting Tool Integration
  • Check Search and Filter Data
  • Check Shared Contacts Database
  • Check Churn Management
  • Check Communication Tracking
  • Check Content Syndication
  • Check Customer Feedback
  • Check Gamification Platform
  • Check Integrated Live Chat
  • Check Media Management
  • Check Reporting and Analytics
  • Check Social Community Management
  • Check Blended Calls
  • Check Call Logs
  • Check Call Quality Management
  • Check Call Recording Tool
  • Check Call Routing System
  • Check Call Scripts
  • Check Campaign Donation Management
  • Check Compliance Document Management
  • Check Escalation Tracking
  • Check Inbound Calls
  • Check Integrated Live Chat
  • Check Knowledge Base Management
  • Check Manual Call Dialer
  • Check Outbound Calls
  • Check Predictive Auto Dialer
  • Check Premise-Based Calls
  • Check Progressive Call Dialer
  • Check Queue Management
  • Check Virtual Call Center Management
  • Check Voice Recognition Integration
  • Check Workforce Monitoring
  • Check Alerts and Escalation Monitoring
  • Check Appointment / Schedule Management
  • Check Automated Customer Alerts
  • Check Automated Routing Tool
  • Check Client Database
  • Check Complaint Tracking
  • Check Contract Management System
  • Check Customer Experience Monitoring
  • Check Customer Support
  • Check Integrated Live Chat
  • Check Issue Ticketing
  • Check Knowledge Base Management
  • Check Known Issue Tracker
  • Check Queue Management
  • Check Self Service Help Portal
  • Check Surveys and Feedback Analytics
  • Check Work Order System

Bright Pattern Integrations

  • Check Zendesk
  • Check Salesforce Service Cloud
  • Check Microsoft Dynamics CRM

About Bright Pattern

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

In The News

  • With Cloud Representing More Than 50% Of Crm Deployments, Contact Centers Are Under Pressure To Adapt
    PrWeb - December 13, 2016

Whitepapers & Case Studies

  • Company Overview
    PDF Document - December 13, 2016
  • Canary Case Study
    PDF Document - December 13, 2016

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