Bridge Patient Portal FAQs

Bridge empowers patients with self-service tools to better manage their care, increasing patient engagement and patient loyalty. The Bridge platform enables health organizations to replace their existing EHR portals or connect disparate EHR environments, reducing costs and increasing workflow efficiencies.

Bridge is a 2015 certified patient portal; therefore, healthcare organizations can use Bridge to attest to Medicare and Medicaid Promoting Interoperability Programs (Meaningful Use). Bridge also aids healthcare organizations in providing patients electronic access to their health information which is a requirement for MACRA/MIPS. Bridge can also aid healthcare organizations in ONC's Cures Act Final Rule compliance. In order to be compliant, organizations must provide patients secure access to their electronic medical record data through an app of their choice.
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Yes. Bridge is a fully customizable patient portal solution. If a customized feature is required, Bridge assesses whether it is feasible and if there is an associated cost. In some cases, Bridge will not charge for customizations if Bridge feels that it would be beneficial for all Bridge users.

Custom patient portal features:

Changes to intake form templates
EHR/PM software interfaces
Custom Patient Appointment Self Scheduling Workflows
Filtering/hiding sensitive health summary and lab data
Payment Gateway Integrations for Patient Bill Pay
Custom homepage widgets
API-driven microservices for client websites
In-portal advertising
Custom one-stop new patient registration and appointment scheduling forms

All of Bridge's installations are designed to conform to the healthcare organization's brand identity. Healthcare organizations can also choose to reserve requested portal customization for the organization's use only. This is a common request in cases where the customization is part of a client's "secret sauce."
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Bridge is different in its ability to connect disparate EHR environments with a single patient portal, and/or consolidate costly patient engagement tools with a single patient engagement solution. (more)

Bridge is uniquely positioned to deliver to healthcare organizations an exceptional patient engagement platform thanks to its complete rewrite of the software between versions 2 and 3.

What sets Bridge apart from other competitors:

Utilization of the latest technologies, such as Angular and Node.js, which allows for a single codebase for web and mobile, and the publishing of iOS and Android apps.
Ability to navigate interface challenges with EHR/RCM vendors, having successfully interfaced with 15+ EHR/RCM solutions.
Experience completing many complex projects. Bridge enters a project with confidence and is comfortable setting budget limits, preventing budget overrun.
Focus on the ever-growing needs of medium-to-large-sized healthcare businesses.
Advanced expertise in the healthcare regulatory landscape (i.e., HIPAA, ADA, CCPA). For example, Bridge has undergone a United Healthcare new vendor audit.
Expertise in healthcare interface technology (i.e., HL7, FHIR, CCD, direct database).
Extensive experience in providing patient portals and apps, with in-depth knowledge of the age of majority law, acceptable management of proxy accounts, conditional presentation of sensitive information, and the complexities associated with parent/guardian/caregiver access.

As the healthcare industry grows in complexity, it's crucial to have a partner to optimize communication and interoperability between systems. Through high R&D spending (50% of expenses), Bridge has been able to thrive in the ever-changing, disorganized healthcare market. Meanwhile, vendors are struggling to keep up with customer needs and have significantly higher operating costs, high customer acquisition costs, and obsolete software platforms.
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