Zeald

I completely agree. We redesigned our website a few years ago and were promised the world.
Once we'd signed up we were reassigned a very junior person to take our brief and he really didn't get what we needed to do. We had to rewrite all the content ourselves.
Now a few years later we are really struggling with their content management system. It's painfully inflexible when you compare it to the likes of wordpress - yet we pay huge sums each month for web hosting.
Zeald never proactively offer help or support on important stuff such as how to improve web conversions, and when you ask them for help on a specific issue, they take ages to get back to you, often misunderstanding your request or handing it onto someone else. Very frustrating experience. If you are a small business, my advice would be to teach yourself how to use Wordpress or another similar platform.