XSellco Fusion Pricing

Each ticket includes the initial contact and all the subsequent emails needed to resolve the issue.
A ticket is raised when a customer raises an issue. Subsequent communication around the issue does not count as additional tickets. System messages are not tickets. Ticket count varies depending on the complexity of the user's products, but the vendor typically finds that customers need around 1,000 to 1,500 tickets per full-time support agent. At the end of the user's trial the vendor will recommend a plan that suits the user's business.