Woopra, Inc

This product comes as a real- time customer analytics tool which tracks users across digital touch points and builds a comprehensive behavioral profile for each user. Woopra uses these profiles to generate retention analytics, custom analytics report and funnel analytics. This software also offers solutions for marketing, service teams, sales and products while providing user- level data and customizable analytics reporting to help business organizations have a better understanding of user behavior.

Regular and non- paying customers do not have access to phone support option by Woopra. It offers mobile app support for the Apple iOS and Android platforms, while it allows integration with Magneto, SalesForce.com, Zendesk, LiveChat etc. The software comes with a free trial version and an optional entry- level set- up fee.

Woopra’s analytics also enables business users measure campaign effectiveness and effectively optimize customer lifecycle wholistically. It is deployed as SaaS solution and comes with very robust features checklist such as trigger/ automation, customizable analytics dashboard, retention analytics, customer profiles, funnel analytics as well as custom analytics reports, just to mention a few. Woopra offers premium consulting/ integration services and offers support services through emails, FAQ/knowledgebase and phone (for paying customers)