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Ask WeSupply Labs a Question
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Dragos Rus | Updated April 21, 2021 Can I refund an order to multiple payment methods (Gift Card / Store Credit) ?
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Dragos Rus | April 21, 2021
Yes! You can select how you want to issue the refund! You can even issue refunds to Credit Card + Gift Card + Store Credit with a simple click of a button, without the need of going into multiple systems and spending precious time.
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Dragos Rus | Updated April 21, 2021 Do you offer email customization service?
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Dragos Rus | April 21, 2021
Yes! If you opt of the Onboarding Package, our development team can customize all the emails to match your brand needs.
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Dragos Rus | Updated April 21, 2021 Can the customer generate themselves a return label?
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Dragos Rus | April 21, 2021
Yes! The customer is not required to reach out to your customer service team. They can simply select the products they want to return and generate a return label.
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Dragos Rus | Updated April 21, 2021 Can I customize the design of the emails?
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Dragos Rus | April 21, 2021
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Dragos Rus | Updated April 21, 2021 Do you support split-shipments?
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64 Views
Dragos Rus | April 21, 2021
Yes! WeSupply is built so the customer can track all the shipments from an order in 1 simple view. This way the customer can see when each product arrives and what each shipment contains.
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Dragos Rus | Updated April 21, 2021 Do you support product specific rules?
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61 Views
Dragos Rus | April 21, 2021
Yes! you can setup return logics based on any product SKU, Attribute, or Tag. (more)
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Dragos Rus | Updated April 21, 2021 What carriers do you support?
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91 Views
Dragos Rus | April 21, 2021
We support UPS, USPS, FedEx natively. But we can also track over 100+ other carriers from around the world using our Shippo and EasyPost integration. (more)
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Dragos Rus | Updated April 21, 2021 We have multiple return policies for multiple product categories, can we setup multiple return rules?
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63 Views
Dragos Rus | April 21, 2021
Yes! You can setup as many return rules as you wish to accommodate even the most complex situations.
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Dragos Rus | Updated April 21, 2021 Do you support split-shipment notifications?
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73 Views
Dragos Rus | April 21, 2021
Yes! Using WeSupply you can send notifications for each individual shipment, and show the customer what each package contains what other products are sent and when they will arrive. (more)
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