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Vision Helpdesk

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COMMUNITY FEEDBACK SCORE

  • 4.59
  • 17 Reviews

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ABOUT Vision Helpdesk

Vision Helpdesk offers best customer support solutions - It offers three products


1) Multi Channel Help Desk Software - Ticketing software with options to manage customer communication across different channels like email, web portal, chat, voip, facebook, twitter etc.


2) Satellite Help Desk Software - Multi company support management ticket help desk software that helps you manage support for multiple brands / products / websites / companies at one place.


3) IT Service Desk Software - ITIL / ITSM compliant IT service desk software that comes with help desk features and multi company features plus it offers problem, change, release, contract, service catalog, product and vendor management and more features.


Vision Helpdesk offers one stop customer support solution for every size business.


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About the Reviewer

VISION HELPDESK REVIEW

Reviewed on April 20, 2022

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What was the best part about using Vision Helpdesk?

Vision Helpdesk is a well known award winning helpdesk software. This software offers three products as Help Desk Software (Multi channel help desk), Satellite Desk (multi brand/company help desk) and Service Desk (ITIL/ITSM desk). Vision Helpdesk enables customers the ultimate utilization to manage their chat, email, calls, web forms, and other social media. This is an outstanding platform having features which are necessary to manage customer support including task management, help desk automation and desk gamification.

What would you change about your experience with Vision Helpdesk?

The worst part of vision help desk is that the customers have to wait for the answers of their queries. The vision helpdesk team takes a long time in answering questions of their clients. No one wants to wait for a long time getting support of his or her helpdesk provider. The vision helpdesk support team needs to be more time effective in replying the queries of their clients. Moreover, there is no inferior chat system in vision helpdesk.

Overall Feedback

As help desk software, vision helpdesk is designed along with some impressive features such as help desk security, developer friendliness that simplifies each operation with better experience and utilization. Its module based functionality and client support system is also impressive. And, the other online networking like facebook is attached with it. This attachment integrates one of the best networking of the time which connects customers to design improved manner.

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