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Vision Helpdesk

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COMMUNITY FEEDBACK SCORE

  • 4.59
  • 17 Reviews

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ABOUT Vision Helpdesk

Vision Helpdesk offers best customer support solutions - It offers three products


1) Multi Channel Help Desk Software - Ticketing software with options to manage customer communication across different channels like email, web portal, chat, voip, facebook, twitter etc.


2) Satellite Help Desk Software - Multi company support management ticket help desk software that helps you manage support for multiple brands / products / websites / companies at one place.


3) IT Service Desk Software - ITIL / ITSM compliant IT service desk software that comes with help desk features and multi company features plus it offers problem, change, release, contract, service catalog, product and vendor management and more features.


Vision Helpdesk offers one stop customer support solution for every size business.


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About the Reviewer

Great Software

Reviewed on March 15, 2022

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What was the best part about using Vision Helpdesk?

It has a magnificent overview as soon as you log in. You can see everything that's going on in your Support Department in terms of your customers and their requests. Also the fact that it can be so easily integrated with other software like Sugar CRM, Joomla, WordPress and so on is great!!! It makes it very easy to manage all from one place for your Support Team. It's fast and very customizable. It has a fresh look and with the Responsive Design it makes it even possible to run and collaborate with your Support Team from a smart phone wherever you are as long as you have internet connection. This is really great!! Definitely a no-brainer!!! Both thumbs up!!!

What would you change about your experience with Vision Helpdesk?

So far, I do NOT dislike anything, but I have requested some additional features like 2 -factor authentication, for example integration with CLEF, though and also that the "index php?" part could be removed from the URL for better SEO. It would be nice to see an easier way to integrate into WHMCS, but I know this is something they are working on, so really looking forward to this.

Overall Feedback

Definitely recommended for start-ups and Low budget integrations due to the flexibility of integration, also big companies that want mobility to remain their key advantage. Since this software provides integration with many other open source solutions out there it solves the integration part of different other solutions to be easily integrated as if it's an ERP level solution for your company while maintaining the flexibility of hosting several solutions on different servers, even different hosting locations. Mobile support becomes easy due to mobile responsiveness.

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