Velaro

Velaro is a software you could use to ensure that you provide your customers with good customer service through virtual assistant. Valero is far better than any other software available that services virtual assistance. Their live chat makes our customers feel that they are talking to someone face to face. This is really a greatsoftware that offers bright assistance to clients.

If there is anything I have to say, it is actually not a dislike, Velaro offers wide functionalities to their users and with that, the navigation is not a walk in the park. It took us time before we get ourselves savvy using the system. There are functionalities that we needed to ask assistance from and we are so happy that we get the assistance we need in no time from their customer service support.

I highly recommend Velaro to companies who are looking at providing the best customer service support to their customers. The live chatting that allows you to put or upload pictures of your representatives made it a lot easy for our clients to believe that they are talking to a live person. Velaro completely improves our customer relationship with our clients and I am happy that we were introduced with them.

Velaro can work with both big and small firms. It is one of the most recommended live chat software in the market. This is because of its efficiency. It has been available in the market for a long and continues to attract customers because its features are constantly being upgraded. Velaro has a very easy and simple user interface. With it, you will be able to provide excellent service to your clients. Of course Velaro will make customers stick to you and make you earn more. The quality of service this software offers is amazing. This software has very powerful features. The most amazing feature is their live chat that makes someone feel like they are chatting with the other face to face. With Velaro, you will be able to upload pictures of your representatives. This will make the client believe that they are talking to a live person. The customer support service is available. They will help you if you have any problem using this software. With Velaro, you will provide your customers with good service through virtual assistance.

Starting search configuration might be a little confusing for starters. This should not worry you as only a phone call to the customer support is enough to get you the help you need. Velaro is affordable and it is suitable for both small and big-sized firms.

For those companies who are in e-commerce, then Velaro is the software to go for. It has been the reason behind many successful e-commerce companies. This software is robust with and provides quality service. With Velaro, your business will reduce abandoned chats. You will be able to see everything well, respond to customer enquiries and provide them with the rightful answers.

Live chat is an excellent tool in converting leads into sales and added revenue. Velaro makes live chat much more efficient. It can work with both big and small organizations so if you are in the e-commerce industry, you can benefit from working with Velaro. In addition, the functionalities included in the software can increase the productivity of your customer service staff.

LiveChat is simple and easy to use, ideal for companies who want an efficient customer service live chat portal as well as advanced reporting tools that can provide valuable data on how CS operations can be improved. It is one of the most widely used live chat software programs today and because of its numerous features it's no surprise why.

Live chat functionalities have become critical to the success of many digital companies especially those who are in e-commerce. Through Velaro, businesses can eliminate or reduce abandoned carts because they can respond to customer inquiries and provide them with the right answer immediately. Clients can also work well with their team of success managers who can provide more information about how to maximize the program's features.

This live chat software was among the several I had tested to learn the best for our business. The user interface is very straight forward and easy to learn to use. It's customizable so you can brand the chat window to represent your brand. As admin you can keep an eye on all interactions by agents and gain a big picture view through many different reports available and you can integrate Google Analytics as well. There are several useful integrations possible including Facebook, Zendesk and a few customer relationship managers. There is a click to call feature which perhaps differentiates this software the most but the surveys is useful as well. You can also create a knowledge base which is a big time saver for agents and end users. There is real time monitoring and filtering of visitors which is useful as a business intelligence or market research tool. And there's a decent knowledge component on their website to help you troubleshoot or get the most out of their software for your business.

When I clicked on their website live chat window it opened the window but had a blank white screen with only this URL: (http://) api-engagement-us-east.velaro.com/1032/Chat/4372 and nothing else. It wasn't a great first impression as a serious prospect of their software. Perhaps it was because my trial was open on another tab but regardless I had to question the reliability within a few minutes of using it. They make a point that only U.S. English is available currently integrated with the software and to contact them for additional languages which is unfortunately for a whole lot of their potential market that it takes additional development for every international language otherwise via Google Translate. I believe there should be more integrations possible as well and that there shouldn't be an additional charge for them. Remote support is perhaps the most significant feature lacking besides Google Translate in my opinion. It's the best way to help people directly on their desktop with technical issues during the chat session. And the ability to add attachments as an end user unless I am mistaken is not possible either and makes it require more steps than is efficient as possible compared to their competition.

I'm not a huge fan of the live chat software to be honest. It has a lot of robust features but it lacks in significant ways compared to some of their competition which are more affordable and offer quite a lot more value in my opinion. The click to call feature is relatively unique during my research but not being able to add attachments such as screenshots, or utilize remote support for hands on technical support means the service offered through this software is not as good as it could be.

The best thing I like is ease of managing our daily incoming customers on chat and distributing them to the fitting agents and also as per their function or activity and checking if weather we have enough agents available to handle the call flow within the given time frame as required.

Like that this is good chat management tool and has been very useful for us but at the beginning of using this tool there were some problems with starting search configuration but we did take support from the technical team and they helped our team to get this out working properly.

We have been regularly using Velaro chat tool. I would like to congratulate you all for bringing this fantastic idea to help the small & medium sized organisation. I must tell you that this you guys have given an amazing product with great customer service and technical support. As you people have made things very easy for us in order to maintain our incoming customers on our website and not letting them go like that without knowing their exact requirement. This is the place where we can customise and monitor our customers and get back to them with and immediate solutions for them.