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TimelyBill FAQs
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Work for TimelyBill? Manage Profile
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Updated September 6, 2016 What kind of pricing structure does TimelyBill have? Is there a minimum contract we need to sign?
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162 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | September 6, 2016
Yes, we do have a monthly minimum. Let me know if you would like to set-up a quick call to discuss your specific requirements. You can also find more information here: http://timelybill.com/why-timelybill.html (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 Do you have references we can talk to?
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90 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
Yes, we will be happy to provide you with a list of references after we have a signed NDA on file. (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 Is my data secure?
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89 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
We provide three methods of connectivity to your TimelyBill instance: IP filtering, SSL/VPN, and point to point VPN. We establish distinct firewall rules and protection setups. We configure each client installation with a unique and separate database instance. (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 How often is the software updated and are there additional fees?
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106 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
We are continuously improving and adding new features to our OSS. We release free updates and make them as available options for all customers. (more)
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Updated December 28, 2017 Is there online documentation for your software?
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112 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | December 28, 2017
Yes, we have a web-based training and support portal which contains a library of training videos, help documentation and FAQs. (more)
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Updated July 18, 2017 Our company serves multiple countries; are there any bilingual options for support or documentation?
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93 Views
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Updated February 21, 2017 If we sign up, is there some form of training or onloading available to our company?
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88 Views
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated March 31, 2022 Do you work with companies outside of the US?
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74 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | March 31, 2022
Yes, we currently have customers located throughout the United States, as well as Canada, Puerto Rico and Europe. (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 What type of APIs do you have?
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95 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
The TimelyBill application is very feature rich and stores a lot data. So rather than having customers try to figure out what fields they need to incorporate, we create wrappers around APIs built for their specific needs. Common formats include REST/JSON, SOAP/XML, etc. (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 What does your support process look like?
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78 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
We provide customers with a 24/7 support ticketing system. Phone-based support is available Monday through Friday 8am-6pm EST. (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 How long does a typical implementation take?
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92 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
All clients are different, but a typical implementation timeframe is 90-120 days. Most deployments consist of five phases, which are described in detail here: http://timelybill.com/our-process.html (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 Can invoices look unique for different clients?
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88 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
Yes, we allow you to define an unlimited amount of invoice profiles. Each profile can contain different invoice templates. (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 Can you support customers outside of the telecom industry?
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98 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
Yes, we built our software to be industry agnostic. Although many of our customers are telecoms, TimelyBill was developed to bill "anything". (more)
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Updated December 28, 2017 I have an iPhone; am I able to use the software?
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101 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | December 28, 2017
The core billing system is best viewed in a desktop/laptop/tablet environment. However, our customer and agent web portals both feature responsive mobile-friendly designs. (more)
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Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | Updated August 21, 2017 Can you help us calculate telecom taxes?
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73 Views
Patrick LaJuett, Chief Marketing Officer at Bill Perfect, Inc. | August 21, 2017
Yes, our monthly subscription fee includes integrated tax calculations. (more)
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