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Updated August 29, 2016 What kind of support is provided with Third Light? Do I have to pay extra for it?
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August 29, 2016
Email Support is free for all Third Light customers. We operate a ticket-based email support system, which is staffed by a team of knowledgeable and committed specialists.
Your question will be added to a short queue. Support queries are handled within 24 hours, and we usually resolve new questions within two hours.
Telephone Support is an optional service offered to our Premium and Enterprise Edition clients. To contact Support via telephone, please refer to your Support Welcome Pack which contains details of your nominated contact, and Support telephone number. (more)
Your question will be added to a short queue. Support queries are handled within 24 hours, and we usually resolve new questions within two hours.
Telephone Support is an optional service offered to our Premium and Enterprise Edition clients. To contact Support via telephone, please refer to your Support Welcome Pack which contains details of your nominated contact, and Support telephone number. (more)
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Updated August 29, 2016 Are there any case studies for Third Light?
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