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Talkdesk

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.33
  • 15 Reviews

RANKINGS & RATINGS

RANK
  • 56.3
    IVR Software
    1 / 74
  • 52.0
    Call Center Software
    2 / 304
  • 48.1
    Call Recording Software
    4 / 84
  • 47.9
    Sales Enablement Software
    9 / 160
  • 12.6
    Live Chat Software
    43 / 196
  • 12.6
    Customer Service Software
    121 / 529

ABOUT Talkdesk

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About the Reviewer

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Mokhtar Megherbi

Other

Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Algeria

Review Distribution (1087)

  • Excellent (59)
  • Very Good (982)
  • Average (37)
  • Poor (5)
  • Terrible (4)
1087Reviews
550Helpful votes
Message
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Mokhtar Megherbi

Other
  • Level 1 Contributor
  • Point 1087 reviews
  • Thumb 550 helpful votes
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My review on Talkdesk

Reviewed on April 21, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Talkdesk?

Talkdesk is without any doubt one of the best call center software that you can ever try. Talkdesk is able to integrate to many modern CRMs. Talkdesk is a fully featured call center software. Talkdesk call center software has a comperhensive and user intuitive design where elements and functionalities are put in order. Talkdesk is easy to use and to install without recurring to assistance. Talkdesk's team has made a clean and nice user-interface which makes the user-experience pleasant and positive.

What would you change about your experience with Talkdesk?

Talkdesk is priced reasonably comparing to other solutions available. Talkdesk does not have a power dialer. Talkdesk is running smoothly without any noticeable error or bugs. Talkdesk can be very helpful to organize calls and sort out entries for better follow up. Talkdesk is a cloud based software therfore, it is accessible for any computer or device. Sometimes reporting tool on Talkdesk does not work properly. I would like to see more improvement with the overall dashboard of Talkdesk .

Overall Feedback

Talkdesk is offering an acceptable customer service where customers usually get answers shortly with insightful tips. I recommend Talkdesk as a call center tool for its flexibility and pricing. Talkdesk is not at the top of call center software but I'm impressed its capabilities. Talkdesk and like to others business software are offering a free trial demo to get familiar with their product. Talkdesk is able to route calls from anywhere; therefore, it offers huge flexibility and possibilities to sales agents.

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