SWEET

Our customer service rep. was fairly quick to respond to concerns, site looked amazing, and it was nice to have everything in one place.

More support on how to engage users and/or build attendance. Better attention to detail in setting up the site initially.

Our sales barely improved over last year, and the only real difference was that we used BlueSky this year and our website with tickets purchased on EventBrite this year. Setting up the site was very buggy/they kept making errors. I had to very thoroughly check up on EVERYTHING they did, because there were so many errors. Example- I asked what the finished URL would be, and was told ###.org. Later, it was set up under ###.com- the .org site did not work. I had to ask them to fix it, there was no follow through to ensure we had correct info. Example 2- the automated emails featured tags that would autofill with the event name and company name. They were set up incorrectly and I had to conference call to explain and fix. The default content was obviously copy/pasted from another event and still had their info/mention of a password in it. When I asked about the password, I was informed that it was an old feature. Example 3- the amount raised tally bar didn't work when first set up, it took a few tries before they fixed it. These are just samples of concerns, I feel like there was no attention to detail in creating our site. All told, we only brought in $831 in Pre-Registration (compared to EventBrite in 2016 - $720). Donations did increase ($856 in donations). So total brought in was higher, but not nearly enough to cover the cost of the website.