Sunsmart Technologies

nTireCRM – Facts

Version released in 2004
Implemented and successfully operational since 2004 at large enterprises
Current User base : 450,000
Operational in : 150 + Countries
Number of Transactions : 3 – 4 millions per day
Certified by Microsoft for Performance, Architecture and Scalability
Supports Single Server, Cluster, VM Ware, Cloud etc.
End-to-End Modules with ready built APIs & Middleware supports SOAP / ESB architechture

nTireCRM – Sales Management

Collation of Leads from all channels like Web Leads, Database, SMS Leads, walk-in, Campaigns, Road Shows etc.
Lead workflow / TAT / Escalations
SmartLeads – SMS & Email Campaigns with bounce processing
Cross Sell / Up Sell / Auto Lead
Reassign / Re-churn / Dormant & Trash Leads
Lead Share / Transfer of Leads
Campaigns & Road Shows
Integration to Core-Systems for data authentication
Partner Portal

nTireCRM – Campaigns & Roadshows

Single Product / Bundled Product
Multi Product Campaign / Single Product Campaign
Campaign Budget / Approvals / Activities / Attachments / Scripts
Email / SMS to Campaign Database
Campaign Success / Profitability Reporting
Location based Campaigns & Road-shows
Dynamic Survey Management
Call History | Communication History
Campaign / Product Termination
Product based Status / Response Configurations


nTireCRM – Salient Features

Upload Data – Excel / .csv
Centralized Application for monitoring across the enterprise.
Duplicate Checking of Data
Configurable Workflow to meet the Business Process
Alerts, Reminders & Escalations based on TAT
Outlook & Mobile Calendar Integration
Built-in Middle Ware for Data Inward & Outward Sharing
Centralized Application – Easy to track & Manage across enterprise.

Social Media Integration…

Sales Management
Twitter
Facebook
LinkedIn
Customer Interaction
Skype
FB messenger
Chat Server
Sbot – Intelligent Customer Service Robot (new Function)