SugarCRM

Integration with many 3rd party tools such as Marketo and Act-On. It's community page also allows to put in your ideas on how to improve SugarCRM and these guys take these things very seriously. Another great thing we really like about SugarCRM is it's fast and clear product development roadmap. Choice of deployment; On-premise or On-Demand. It allows us to keep all data under one roof instead of having to use multiple software pieces to do this. Dashboards are one of the strongest parts of SugarCRM giving each user their own view of the way they can and want to interact with the customer.

Having the ability to have a desktop application would open the market to more companies who like the best of both worlds. SugarCRM's fast development road map is kind of a love and hate thing. The product evolves so fast that sometimes it is hard to keep up. Of course you have the freedom of choice to stay in your current version.The product does not have native support for phone infrastructure. Mapping sales data is also a little difficult.

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. It produces the web application Sugar, a customer relationship management (CRM) system that is available in both open-source and commercial open-source applications.